Store Manager

Fantasy Claw Arcade, Inc.; Columbus (OH); Hybrid; USD 52,000 - 72,000; Full time

Benefits offered by this job

Free tokens

Employee perks

Career growth opportunities

Fun and dynamic work environment

Job summary

Fantasy Claw Arcade, Inc. in Columbus, OH is seeking a Head Wizard to oversee daily operations, lead staff, and drive guest satisfaction and revenue. You will recruit, train, and schedule the team, coach performance, and ensure consistent opening/closing procedures in a fast-paced arcade environment.

The role entails managing customer service, safety, inventory, and machine maintenance, while reporting to franchise ownership. This position offers growth within a growing brand.

Qualifications

• 2+ years of management experience in retail/arcade settings.
• Proven leadership and team management skills.
• Excellent customer service and communication abilities.
• Experience with POS systems and inventory management.

Responsibilities

• Oversee day-to-day arcade operations.
• Recruit, train, schedule, and supervise store staff.
• Coach team members and hold them accountable to performance standards.
• Ensure consistent opening, closing, and shift procedures.
• Provide excellent customer service and resolve guest concerns professionally.
• Handle escalated safety issues and guest complaints.
• Monitor inventory levels and place orders for prizes, tokens, and machine supplies.
• Ensure all machines are clean, stocked, and functioning properly; escalated maintenance needs as necessary.
• Conduct daily reports, reconcile cash, and ensure compliance with all SOPs.
• Execute promotions and support upselling strategies.
• Maintain FCA brand standards in cleanliness, service, and store presentation.
• Communicate with upper management and submit regular operational reports.

Skills

Management

Leadership

Customer service

Communication

Problem solving

POS systems

Cash handling

Inventory management

Team supervision

Scheduling

Tools

POS systems

Shift reporting

Inventory management tools

Cash handling systems

Job description

Status: Full-Time / Salaried
Reports To: Franchise Owner or Area Manager

Position Summary: The Head Wizard is responsible for overseeing daily operations, leading a team of staff, ensuring customer satisfaction, and achieving revenue and performance goals. The ideal candidate is energetic, detail-oriented, and passionate about delivering exceptional guest experiences.

Key Responsibilities

• Oversee day-to-day arcade operations
• Recruit, train, schedule, and supervise store staff
• Coach team members and hold them accountable to performance standards
• Ensure consistent execution of opening, closing, and shift procedures
• Provide excellent customer service and resolve guest concerns professionally
• Handle escalated safety issues and guest complaints
• Monitor inventory levels and place orders for prizes, tokens, and machine supplies
• Ensure all machines are clean, stocked, and functioning properly; escalated maintenance needs as necessary
• Conduct daily reports, reconcile cash, and ensure compliance with all SOPs
• Execute promotions and support upselling strategies
• Maintain FCA brand standards in cleanliness, service, and store presentation
• Communicate with upper management and submit regular operational reports

Skills & Requirements

• 2+ years of management experience in retail, entertainment, or arcade settings
• Proven leadership and team management skills
• Excellent customer service and communication abilities
• Strong problem-solving, organizational, and multitasking skills
• Experience with POS systems, shift reporting, and inventory management tools
• Cash handling and basic accounting/reporting experience
• Proficient in basic computer and point-of-sale systems
• Reliable, punctual, and detail-oriented
• Ability to work flexible hours, including evenings and weekends
• Comfortable working in a fast-paced, high-energy environment

Free tokens and employee perks

Career growth opportunities within a growing arcade brand

Fun and dynamic work environment