Store Manager

Fleet Feet; Cleveland (OH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

High energy and fun atmosphere

Training and advancement opportunities

Community involvement activities

Product discounts

Job summary

Fleet Feet in Cleveland, Ohio is seeking a motivated Retail Experience/Store Manager to lead retail staff and enhance customer experience. You will onboard and develop a passionate team, ensuring high service standards while leading by example.

Applicants should have strong leadership skills, prior retail experience, and a passion for motivating employees. Join us for a fun and community-focused work environment with various perks including training opportunities and product discounts.

Qualifications

• 2-3 years of retail experience in a customer-facing sales setting.
• Passion for coaching and developing people.
• Ability to balance employee needs with business goals.

Responsibilities

• Oversee daily operations and ensure outstanding customer experience.
• Recruit, onboard, and develop retail staff.
• Manage team performance and schedule effectively.

Skills

Leadership

Customer service

Coaching

Time management

Team development

Job description

Our Company

We believe Running Changes Everything. If you believe that, too, we want to talk. With more than 280 stores and a robust e‑commerce site, Fleet Feet is the largest running retailer in the country. We serve more than runners and pride ourselves on an inclusive environment! We believe it’s a privilege to serve and to deliver unmatched service and support when outfitting every customer. We keep things high‑spirited, fast‑paced and fun, wearing a few hats and stepping in wherever needed. We run together to solve problems, reach goals, encourage others and champion our brand. We are always in pursuit of hardworking people to join our quest and bring our core values to life.

Responsibilities

As a Retail Experience/Store Manager in a store location, you will be responsible for the day‑to‑day and long‑term success of retail staff with a focus on customer experience. This position will help create the best customer experience by focusing on what matters most, our team. You will recruit, onboard, develop, schedule, coach, manage performance, and educate. You will oversee Retail Sales Associate, or Outfitters, to ensure each customer is outfitted with everything they need to get started or continue. This position will be expected to be on the sales floor five days a week. Joining Fleet Feet is joining a team and a community that ignites and promotes running and fitness. We pride ourselves on putting people first and know what we do each day is unique, for staff or customers. We truly believe that running changes everything.

Qualifications

• Available to work a flexible schedule, including days, evenings, weekends, and holidays
• Demonstrated leadership ability with at least 2‑3 years of retail experience in a customer‑facing sales setting required
• Proven track record of leading your team by example, giving feedback and coaching in the moment
• Experienced in having hard conversations (performance, disciplinary, etc.)
• Passion for coaching and developing people
• Ability to balance the needs of employees and business
• Passion for managing, training, motivating employees
• Can own and manage administrative tasks, customer interactions and a fast‑paced environment while staying organized
• Professional and timely internal and external communicationHas a proven track record of developing and training staff
• Fosters growth of others through recognition, coaching and development opportunities
• Promotes individual and team performance by setting expectations, delegating and providing tools and resources
• Assists with making business decisions, always putting staff and customers first
• Builds and maintains trust from staff and customers by using sound judgment
• Passionate, positive, self‑motivated and detail‑oriented
• Collaborative and customer‑centric
• Willing to go above and beyond when needed
• Communicates professionally with customers and team
• Delivers the best customer experience by creating a positive staff culture with a focus on performance management and education
• Supports all Fleet Feet initiatives, activities, and functions

Perks

• High energy and fun atmosphere
• Training and advancement opportunities within the Fleet Feet brand
• Community involvement and community service activities
• Training program and product discounts
• Passionate team members

Fleet Feet franchisees operate as independent business owners. If you apply and are hired at a Franchise location, you would be an employee of that Fleet Feet franchisee and not an employee of the Fleet Feet Corporation. We have opportunities within both our franchise locations and our Fleet Feet Corporation.