Store Manager

Saatva, Inc.; Cleveland (OH); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Paid vacation

401K program

Employee discounts

FSA/HSA

Wellness programs

Dynamic team

Job summary

Saatva, Inc. is seeking a sales and customer satisfaction team lead to oversee 10+ sales and customer service representatives in our Cleveland retail environment.

You will coach, train, and lead by example to maintain Saatva’s Five Star BBB rating and deliver outstanding customer experiences. Qualifications include 2+ years in consumer-facing roles, exceptional communication and interpersonal skills, strong organizational abilities, and comfort with PC software.

Qualifications

• Minimum 2 years of consumer-facing experience, preferably in luxury products.
• Superior coaching and mentoring skills.
• Strong oral and written communication with the ability to explain product attributes and benefits clearly.
• Passionate about providing great customer experience.
• Strong interpersonal skills with the ability to build rapport.
• Organized with the ability to prioritize and multi-task on a busy floor.
• Skilled in using personal computers and related software.
• Ability to work a retail schedule including weekends and sale holidays.

Responsibilities

• Create an overall pleasant and enjoyable work environment through team building.
• Oversee and develop a team of 10+ sales and customer satisfaction representatives through continual training.
• Lead by example with productive sales while maintaining Saatva’s customer satisfaction standards.
• Maintain a positive company culture.
• Monitor sales progress and set goals and expectations.
• Ensure a clean, healthy work environment.

Skills

Customer service

Coaching

Communication

Interpersonal skills

Organization

PC software

Sales

Tools

Personal computer software

Job description

Saatva is the original direct-to-consumer mattress and home furnishings company, founded on the principle that everyone deserves healthy and restorative sleep. Today, Saatva is the largest online luxury mattress brand in the US, with more than 20 Viewing Rooms in prime areas of the nation’s largest markets, and we are growing fast!

Saatva is a people-first company, and we embrace the idea of total life success: empowering each other to improve ourselves in all aspects of our lives. We provide competitive compensation and a comprehensive benefits package to our employees, including robust health coverage, 401(k) matching, and generous paid time off.

Our dedication to excellence has earned us recognition as a seven-time honoree on the Inc. 5000 list of America’s Fastest-Growing Private Companies. We are also proud to be certified as a Great Place to Work and have been named one of Fortune Magazine’s Best Workplaces in Retail and Best Workplaces in New York, as well as a BuiltIn.com Best Workplace.

At Saatva, thrilling our customers is at the heart of everything we do. We aim to be the most trusted, customer-focused brand in the industry by answering every question about mattresses, sleep, and sleep health, empowering customers to make informed decisions. By building lasting relationships with those we serve and with each other, we continue to drive our success and redefine what it means to live well-rested.

What You Will Do:

• Create an overall pleasant and enjoyable work environment through team building.
• Oversee and develop a team of 10+ sales and customer satisfaction representatives through continual training.
• Lead by example with productive sales while simultaneously maintaining Saatva’s Five Star BBB customer satisfaction rating
• Maintain a positive company culture.
• Monitoring sales progress and set goals and reasonable expectations.
• Ensure a clean, healthy work environment.

What You Will Need:

• Strong Customer Service experience with a minimum 2 years of consumer facing experience, preferably in luxury products.
• Superior coaching and mentoring skills.
• Strong communication skills, both oral and written with the ability to explain product attributes and benefits clearly and effectively.
• Passionate about providing great customer experience.
• Strong interpersonal skills with the ability to build rapport effortlessly.
• Organized with the ability to prioritize and multi-task with a strong drive to complete tasks with a high degree of quality.
• Skilled in using personal computers and related software.
• The ability to work a retail schedule which includes weekends, and sale holidays.

What’s In It For You:

• Medical, Dental and Vision Insurance
• Paid vacation and holidays
• 401K Program
• Employee Discounts / Free Mattress Program
• FSA/HSA Programs
• Wellness Programs
• Dynamic and dedicated team

Sound Like a Good Fit?
We’d love to hear from you!

At Whitestone Home Furnishings, LLC, we are dedicated to fostering a culture of diversity and inclusiveness. Our recruitment, retention, and employee development programs are designed to support the success of diverse candidates.

We value the unique talents and perspectives of every individual and maintain an environment of mutual respect. As an equal opportunity employer, we do not discriminate against qualified applicants based on race, color, religion, national origin, ancestry, ethnicity, sex, gender identity or expression, age, disability, marital status, sexual orientation, military status, genetic information, caregiver status, or any other status protected by applicable law. This commitment extends to every aspect of the employment process, including recruitment, selection, compensation, and benefits.

Compensation

$80,000 - $85,000 USD