Store Manager

Lids; City of Rochester (NY); On-site; USD 29,000 - 61,000; Full time

Job summary

Lids is seeking a Store Manager who will be pivotal in driving store performance and ensuring exceptional customer service. The role involves managing a team, overseeing operations, and developing sales strategies in a dynamic retail environment. Candidates should have post-secondary education and strong supervisory skills.

Qualifications

• Experience in a supervisory role is required.
• Strong communication skills needed for customer interaction.
• Ability to manage team engagement and training.

Responsibilities

• Manage hiring, onboarding, and team engagement.
• Lead sales strategies and resolve customer issues.
• Oversee scheduling, compliance, and inventory audits.

Skills

Supervisory skills

Communication

Physical ability

Flexibility to travel

Education

Post-secondary education

Job description

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About Our Company

Lids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US, Canada, Mexico, Europe, and Australia. Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams, plus top brands like Nike, New Era, Adidas, and Mitchell & Ness.

We currently operate 1,200+ locations domestically and 50+ internationally, including specialty concept stores for the NBA, NHL, Paris Saint-Germain, and numerous MLB teams. In recent years, Lids has built partnerships with iconic global brands including Marvel, Playboy, and the Harlem Globetrotters, and gained ambassadors like Justin Jefferson, Quavo, and Josephine Skriver – creating a community for both sports fans and fashion lovers.

The company is expanding with the goal of becoming the largest licensed brick-and-mortar sports retailer worldwide.

Position Summary

Our Store Managers are the heart of the Lids brand, fostering passion for sporting and fashion goods by meeting customer needs and ensuring store engagement. They are responsible for store performance, team environment, and delivering exceptional customer service.

Responsibilities

1. People & Training Development: Manage hiring, onboarding, team engagement, training, employee records, and performance management.
2. Customer Experience: Lead sales strategies, resolve customer issues, and promote membership programs.
3. Operations: Oversee scheduling, compliance, store technology, facilities, cash handling, and inventory audits.
4. Product & Inventory Management: Drive product strategy, merchandising, inventory accuracy, and visual presentation.
5. Knowledge & Skills: Post-secondary education and experience, supervisory skills, communication, physical ability, and flexibility to travel and work varied hours.

Reporting Line

• District Sales Manager

Compensation & Benefits

For New York-based roles: Annual pay ranges from $29,536 to $60,405.80, with potential bonuses and benefits.

EEO Statement

Hat World, Inc., Lids Holdings, Inc., dba Lids, and subsidiaries are Equal Opportunity Employers, committed to diversity and inclusion, providing accommodations for disabilities.

Accessibility

For assistance applying, email [e-mail]. Our Talent team will respond promptly.