Store Manager

Tailored Brands, Inc.; Cincinnati (OH); On-site; USD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic Store Manager to lead a team in achieving exceptional sales performance. This role involves coaching, developing a team-oriented environment, and ensuring operational excellence. You will inspire your team to exceed customer expectations, implement strategies for growth, and foster a culture of inclusivity and engagement. Join a company that values diversity and offers opportunities for professional development across multiple locations. If you are passionate about retail and leadership, this position is perfect for you.

Qualifications

• Minimum 3 years’ experience in retail team management.
• Strong judgment, motivation, and strategic thinking required.

Responsibilities

• Lead store team to achieve sales performance expectations.
• Create an engaged and inclusive store environment.

Skills

Retail Team Management

Leadership Skills

Customer Service

Strategic Thinking

Communication Skills

Education

High School Diploma

Bachelor's Degree (preferred)

Tools

Microsoft Office

POS Systems

Job description

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Reports To

Regional Manager

Role Overview

As a Store Manager, you are expected to lead your store team to achieve sales performance expectations through active coaching, development of a team selling environment, and operational excellence. This includes recruiting, hiring, and training a store team to deliver an exceptional customer experience.

Key Responsibilities

1. Inspire store team to achieve their best performance
2. Execute strategies to maximize growth and potential
3. Create an engaged and inclusive store environment
4. Elevate the customer experience through operational excellence
5. Exceed customer expectations in all interactions

Leadership

• Lead store staff in meeting sales, service, and operational expectations
• Set performance expectations and ensure team training in sales, customer service, and operations
• Model company values and lead by example as an active coach
• Communicate priorities and sales information effectively
• Guide team to identify and implement productivity improvements
• Recruit diverse talent and create an inclusive environment

Performance Management

• Achieve store business plans, including sales and operational goals
• Develop and execute plans to maximize sales and performance
• Use data to inform decisions and identify opportunities
• Participate in business outreach and communicate leads
• Partner with Regional Manager to address performance issues

Operational Excellence

• Ensure proper staffing and schedule accuracy
• Train staff on operational functions
• Stay informed on company policies and initiatives
• Implement programs to increase efficiency

Workplace Culture

• Create an engaged, inclusive environment where contributions are valued
• Promote learning and development
• Provide motivational leadership
• Recruit external talent
• Hold regular team meetings

Customer Experience

• Train team on customer service standards
• Lead team to exceed customer expectations and improve NPS
• Utilize customer feedback for continuous improvement
• Ensure store visual standards and marketing execution

Qualifications

• Minimum 3 years’ experience in retail team management
• Strong judgment, motivation, and strategic thinking
• Excellent communication and leadership skills
• Proficiency in technology, Microsoft Office, POS systems

Physical Requirements

• Ability to stand, walk, lift up to 50 lbs., and perform physical tasks

Additional notes: Opportunities to work across multiple locations and brands. Reasonable accommodations available. We celebrate diversity and are an equal opportunity employer.