Store Manager

Foxtrot; Chicago (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Foxtrot is seeking an energetic Store Manager for their new market in Chicago. This role involves leading a team in a vibrant retail environment, focusing on exceptional customer service and operational excellence. The ideal candidate will have a strong background in retail or hospitality management and a passion for community engagement.

Benefits

Weekly pay

Paid time off (sick days and general use)

Healthcare benefits (Medical, Dental & Vision)

Employer-covered Life & AD&D Insurance

Daily perk: One free café drink every day

Discounts: 40% off coffee, café items, and prepared food

Qualifications

• 5+ years of management experience in retail, restaurant, or hospitality.
• Strong leadership and customer service skills.
• Knowledge of food and beverage operations is a plus.

Responsibilities

• Lead and develop a high-performing team to deliver outstanding service.
• Manage daily in-store operations and ensure compliance with health regulations.
• Create and communicate operational plans to improve standards and drive growth.

Skills

Leadership

Customer Service

Organizational Skills

Multitasking

Problem Solving

Job description

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About Foxtrot: This is a new Foxtrot Market. We are committed to building a vibrant food community through the thoughtful curation of makers' products, fostering caring neighborhood connections, and providing the ease of shopping convenience. We're dedicated to supporting our teams and customers every step of the way, ensuring we do right by everyone involved.

Description

About Foxtrot: This is a new Foxtrot Market. We are committed to building a vibrant food community through the thoughtful curation of makers' products, fostering caring neighborhood connections, and providing the ease of shopping convenience. We're dedicated to supporting our teams and customers every step of the way, ensuring we do right by everyone involved.

We’re looking for folks who care deeply about community and connections, share our passion for food, and are driven by curiosity and a desire for growth & learning.

About The Role

We are seeking an energetic and experienced Store Manager to join our dynamic team in a unique retail environment that blends high-quality merchandise with a vibrant café experience. The ideal candidate will have a strong background in retail, restaurant, or hospitality management and be passionate about customer service, team leadership, and operational excellence.

Responsibilities

As a Store Manager you will be responsible for all areas of our business by leading and developing your team to execute and grow your business through incredible hospitality & experiences. This role is a great opportunity to hone & develop yourself and your team to build a best in class culture and operation. Key responsibilities include:

1. Customer Service: Act as a shopkeeper and host, ensuring every customer has a positive experience. Lead by example and coach the team to deliver outstanding service, addressing customer inquiries and concerns promptly. Proactively evaluate customer trends & metrics to create a plan of action to address customer service opportunities.
2. Team Leadership: Build & develop a high-performing team through consistent practices of recruiting, performance management, and development. Provide ongoing coaching and feedback, fostering a positive and collaborative environment. Set high standards for performance, professionalism, and customer engagement.
3. Retail & eCommerce: Manage daily in-store operations, ensuring high standards of food and beverage preparation, presentation, and service. Ensure compliance with health and safety regulations.
4. Business Acumen: Manage inventory, labor, and operations, including maintaining optimal inventory & staffing levels, assessing & optimizing as needed to meet the needs of the business and customer experience.
5. Operational Efficiency: Create a plan and communicate to the team to ensure execution and improvement of all operational standards. Manage opening and closing procedures, financial reporting, and develop strategies to drive business growth.

The responsibilities and duties of this position described here are representative; this is not a comprehensive list and other duties may be assigned.

Requirements

Skills & Experience:

• 5+ years of management experience in retail, restaurant, or hospitality.
• Previous experience with full ownership of P&Ls, driving top line customer experience while managing the P&L.
• Proven ability to drive business performance and lead a successful team, including managing performance & development of both hourly & salaried staff.
• Experience in inventory management and operational efficiency.
• Strong leadership and customer service skills.
• Knowledge of food and beverage operations, especially in a café setting, is a plus.
• Excellent organizational, multitasking, and communication abilities.
• Enthusiastic, proactive, and solution-oriented.
• Must be 21+ to sell and handle alcohol.
• Must be able to lift up to 40 pounds of boxes up and down stairs.

About Us & What We Offer

At Foxtrot Market, our values guide everything we do, from creating a fair workplace to offering competitive pay and great benefits. Our core values include:

• Lead with Taste: We’re passionate about being the best.
• Be a Shopkeeper & Host: We hold ourselves to high standards and take pride in what we do.
• Create the Future: We’re all about growing our company, community, and supporting each other.
• Enjoy & Share Joy: We believe in making even the smallest moments joyful.

We’re an Equal Employment Opportunity employer and are committed to building an inclusive and diverse team where everyone has the opportunity to thrive.

Our pay is competitive and transparent, based on role requirements and experience, with regular reviews to ensure fairness.

Additional benefits include:

• Weekly pay
• In-Lieu Days for Holidays Worked
• Paid time off (sick days and general use)
• Referral bonus program
• Pre-tax commuter benefits
• Opportunities for career growth and advancement
• Healthcare benefits (Medical, Dental & Vision)
• Employee assistance program
• Employer-covered Life & AD&D Insurance
• Short & Long Term Disability
• Paid Parental Leave
• Daily perk: One free café drink every day
• Discounts: 40% off coffee, café items, and prepared food; 25% off retail products

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Retail

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