Store Manager

FashionUnited; Carlsbad (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

FashionUnited is seeking a Store Manager in Carlsbad, California. The role demands driving sales through effective leadership, managing a team, and creating an exceptional customer experience. The ideal candidate has 4-6 years of management experience in the apparel industry and is committed to fostering a culture of customer service excellence. Responsibilities include analyzing sales performance, training staff, and ensuring operational standards are met. Join us to make a meaningful impact in our dynamic retail environment.

Qualifications

• At least four to six years management experience in the apparel industry.
• Desire to inspire and lead a culture of customer service.
• Expertise in store operations and team performance management.
• Innovative thinker with ability to react to business trends.

Responsibilities

• Lead store team to drive sales through training and coaching.
• Ensure maximum profitability by analyzing store P/L results.
• Create an environment focused on customer experience.
• Plan and manage payroll hours to meet business needs.

Skills

Leadership

Customer service

Sales analysis

Team management

Training and coaching

Job description

Store Manager

Leadership

• Lead store team to drive sales through training and coaching.
• Exemplify your sporting spirit and create an outstanding service culture.
• Provide constant feedback and coaching to improve your team’s skills and sales results.
• Identify and recruit associates who are passionate about sales and customer service.
• Develop team members with leadership and other abilities for succession planning.
• Effectively train new team members on customer service, operations, performance, loss prevention and all other Company policies.
• Set goals for each team member for the achievement of Company KPI’s.
• Manage team member’s performance through regular evaluation.

Selling

• Execute plan to achieve and exceed Lacoste’s sales plans and profitability goals.
• Utilize reports and gather data to identify sales by units, gender, product placement, visual presentation, stock levels, and window presentations.
• Proactively make suggestions based on analysis that will positively impact the business.
• Ensure maximum overall bottom line profitability by analyzing store P/L results and identifying opportunities for improvement.
• Set measurable performance standards and goals based on Company’s expectations and metrics.

Customer Service

• Create an environment focused on the customer experience.
• Ensure that each team member is knowledgeable about the Lacoste lifestyle.
• Be inventive and create additional business opportunities by ensuring that team members focus on building their clientele.
• Embrace local community groups and mall management to generate PR opportunities that showcase our Brand Vision and sporting spirit (e.g., hosting special events, sponsorships, fashion shows).

Operations

• Plan and manage payroll hours and schedule to meet business needs.
• Control expenses (including payroll) within planned budget.
• Ensure that Company standards are upheld in merchandising, visual presentations, housekeeping and loss prevention.
• Protect store assets and inventory.
• Manage new receipts, transfers, markdowns, back stock and fill-ins.

Requirements / Qualifications

• At least four to six years management experience in the apparel industry with a proven track record of successfully managing a team.
• Tenacious desire to inspire others and lead a culture of customer service champions.
• Expertise in store operations.
• Training, interviewing, planning, organizational, and performance management skills.
• Entrepreneurial mindset with the ability to react to business trends and identify areas of opportunity.
• Technically savvy.
• Sporting Spirit – must possess a competitive edge and drive to meet goals.
• Innovative thinker that will drive our brand forward.

Equal Opportunity Employer

At Lacoste, we’re committed to providing equal opportunities (EEO) to all employees and applicants for employment regardless of race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression, national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, and any other characteristic protected by applicable federal, state, and local laws.