Store Manager

CAZA Collective; Boston (MA); On-site; USD 46,000 - 95,000; Full time

Job summary

A leading fine jewelry retailer seeks a Store Manager to lead a dedicated team in providing exceptional customer experiences. This role emphasizes talent development and operational efficiency, ensuring a welcoming environment for both employees and customers. The ideal candidate will have extensive experience in luxury retail and a passion for client relationships.

Benefits

Competitive Compensation

Health, Dental, & Vision Insurance

Paid Time Off (PTO)

401(k) Program

Exclusive Employee Discounts

Gym Membership Discount

Relocation Assistance

Qualifications

• Experience managing mid-size teams (15-20 employees).
• Proven track record of success in client development.

Responsibilities

• Lead a team to create exceptional customer experiences.
• Analyze business results and implement strategies for growth.
• Manage daily operations and ensure team development.

Skills

Leadership

Communication

Coaching

Client Development

Education

5+ years of experience in luxury retail

Job description

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Position Summary

The Store Manager will lead, develop, and support a best-in-class team to create inspiring and exceptional customer experiences, setting the tone for the store team as they assist customers in discovering and deepening their connection with fine jewelry and luxury timepieces. This role is fully immersed in talent and culture development within the store, directly impacting both the employee and customer experience. Acting as a constant presence on the sales floor, this position fosters and maintains a safe, equitable, and inclusive environment for store teams and customers.

• Deepen relationships with customers to achieve positive sales results and drive generational loyalty and spend.
• Partner with the Director of Stores to analyze business results, identify opportunities, and implement strategies to grow financial results and improve overall store operations.
• Champion and drive client development activity among individual team members to cultivate new and existing customers.
• Demonstrate leadership by actively engaging on the sales floor and managing client relationships personally.
• Elevate the in-store experience through the creation of unique experiences and consistently delivering memorable moments.
• Assess capabilities of team members and build individualized growth plans to support ongoing learning and development, including participation in quarterly and annual performance appraisals.
• Network and recruit talent to build a pipeline of diverse and highly skilled candidates.
• Support the development of a culture centered on clear and open communication, providing constructive feedback proactively.
• Ensure daily business operations run smoothly by maintaining accurate inventory and safety protocols.
• Manage a team of 15-20 employees, ensuring operational efficiency and team development.

Position Summary

The Store Manager will lead, develop, and support a best-in-class team to create inspiring and exceptional customer experiences, setting the tone for the store team as they assist customers in discovering and deepening their connection with fine jewelry and luxury timepieces. This role is fully immersed in talent and culture development within the store, directly impacting both the employee and customer experience. Acting as a constant presence on the sales floor, this position fosters and maintains a safe, equitable, and inclusive environment for store teams and customers.

Key Responsibilities

• Deepen relationships with customers to achieve positive sales results and drive generational loyalty and spend.
• Partner with the Director of Stores to analyze business results, identify opportunities, and implement strategies to grow financial results and improve overall store operations.
• Champion and drive client development activity among individual team members to cultivate new and existing customers.
• Demonstrate leadership by actively engaging on the sales floor and managing client relationships personally.
• Elevate the in-store experience through the creation of unique experiences and consistently delivering memorable moments.
• Assess capabilities of team members and build individualized growth plans to support ongoing learning and development, including participation in quarterly and annual performance appraisals.
• Network and recruit talent to build a pipeline of diverse and highly skilled candidates.
• Support the development of a culture centered on clear and open communication, providing constructive feedback proactively.
• Ensure daily business operations run smoothly by maintaining accurate inventory and safety protocols.
• Manage a team of 15-20 employees, ensuring operational efficiency and team development.

REQUIRED SKILLS & COMPETENCIES

Education & Experience

• 5+ years of progressive experience leading teams in a fine jewelry or luxury retail environment or related field, with experience managing mid-size teams (i.e. 15-20 employees).
• Exceptional coaching, motivational, and team-building skills with an emphasis on an influencing mindset. Ability to cultivate highly capable, diverse teams.
• Proven track record of success in client development, achieving sales goals, and market penetration.
• Strong communication skills to foster a welcoming, engaging, and inclusive environment.
• Proficiency in adapting to the latest technology to support business needs.
• Hands-on leadership approach with a willingness to step in when necessary.

WORKING CONDITIONS/ENVIRONMENT

• Onsite in the Greater Boston area.
• Tuesday - Saturday schedule (Sundays & Mondays off).
• Store Core hours: 10:00 AM - 7:00 PM.
• Availability to work weekends and holidays based on business and client needs.

BENEFITS & PERKS

• Competitive Compensation: Offers a competitive base salary, based on experience.
• Health, Dental, & Vision Insurance: Comprehensive coverage to support your health and well-being.
• Paid Time Off (PTO): Includes vacation, personal, and sick time.
• 401(k) Program: 401(k) with 4% employer match, with immediate vesting.
• Exclusive Employee Discounts: Access to special discounts on fine jewelry.
• Gym Membership Discount: Exclusive savings on gym memberships to support employee wellness.
• Relocation Assistance: Provided for qualified candidates.

WHY JOIN

This is an opportunity to be part of a team that values relationships, excellence, and a passion for fine jewelry and luxury timepieces. Employees are encouraged to grow within a supportive and professional environment while making meaningful contributions to the business and customer experience.

ABOUT OUR CLIENT

Our client is a prestigious fine jewelry retailer and an authorized Rolex jeweler, recognized for its commitment to exceptional craftsmanship, quality, and customer service. Specializing in engagement rings, wedding bands, diamond jewelry, and luxury timepieces, they offer a personalized shopping experience tailored to each client.

With a longstanding reputation for integrity and expertise, the company fosters a welcoming environment where customers receive professional guidance on meaningful purchases. This is an opportunity to join a team that values relationships, excellence, and a passion for fine jewelry and luxury timepieces.

This role requires U.S. work authorization, as it is based in the United States. Please be advised that sponsorship for employment visas is not available through CAZA Collective or our clients.

The CAZA Collective is proud to represent leading organizations across various industries. We celebrate diversity and are committed to fostering an inclusive and equitable hiring process.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Industries

  Retail Luxury Goods and Jewelry

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