Store Manager

Blank Street; Boston (MA); On-site; USD 46,000 - 125,000; Full time

Job summary

A leading coffee shop chain seeks a Store Manager in Boston who will oversee operations, manage staff, and ensure high-quality customer service. The ideal candidate will have extensive experience in hospitality management and a passion for coffee. This role offers a competitive salary and various benefits.

Benefits

Competitive Salary

Quarterly bonus program

Medical, Dental, and Vision coverage

Paid sick time

Paid Time off + Company holidays

Blank Street swag & coffee

Qualifications

• 4+ years of experience managing single-store operations.
• Experience hiring and developing hospitality teams.
• Strong knowledge of specialty coffee and equipment.

Responsibilities

• Train and coach team members to create a motivating culture.
• Manage inventory, ordering, and vendor relations.
• Ensure cleanliness and safety of the store.

Skills

Leadership

Customer Service

Communication

Decision Making

Multi-tasking

Job description

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About Blank Street

At Blank Street, we believe that rituals matter, and that great rituals make your life better. With coffee shops across the US and UK, we are working to transform the high street grab-and-go coffee transaction into an experience that is higher in quality, hospitality, and joy.

About Blank Street

At Blank Street, we believe that rituals matter, and that great rituals make your life better. With coffee shops across the US and UK, we are working to transform the high street grab-and-go coffee transaction into an experience that is higher in quality, hospitality, and joy.

What's Brewing…

Cafe Managers are integral to the success of Blank Street by taking full ownership of their four walls. Cafe Managers are accountable for training all team members, leading from the front on facilities, product and customer service expectations, conducting proper inventory management, practicing effective performance management of team members, hiring and developing great talent, business growth and improvement. Cafe Managers may also support light project work directed at growing the overall business and their individual skills.

Our Values

• Magic is in the Details: We value attention to detail in everything we do. We're always thinking about the small things that make a moment meaningful.
• Move as One: We value people who strive to be the best team player, not individual stars.
• "My Home is your Home" Hospitality: We look for individuals who treat others the same way they'd treat a guest in their home. We care about presentation, hospitality, and having fun even when things are stressful.
  
  

What you'll own:

People - Deeply care for and coach your team

• Create a motivating and engaging culture in your team
• Consistently celebrate, train, coach and mentor your team
• Step in to cover scheduling gaps or time off in the store schedule
• Create and publish staff schedules according to state and local labor laws
• Review and approve timecards and paid time off requests in a timely manner ensuring your team is paid accurately and on time
• Recruit super star talent in collaboration with the People Team
• Oversee and validate the quality of training being executed by your Shift Leads, providing feedback and coaching where needed
• Ensure coffee accreditations are handled on time for new employees in line with company standards
• Work to maintain the very best team engagement scores
  
  

Product - Execute our product mix flawlessly

• Be a brand ambassador - have a thorough understanding of what makes Blank Street's products unique and differentiated with the ability to communicate it to customers and teammates, inspiring them to fall in love with Blank Street
• Maintain food and beverage quality standards across your store and ensure recipes are executed accurately and consistently by your team
• Own all ordering, vendor relations, waste management, inventory counts and general compliance of our Inventory Management System
• Spend 50-70% of your week leading by example behind the bar through customer service and production of technically excellent food and beverage products
  
  

Physical Space - Ensure true operational and brand excellence

• Ensure the safety, cleanliness and presentation of your location in line with company policies
• Promote an environment that is set up for success by solving any facilities, maintenance, and pest control issues quickly and efficiently
• Maintain operational excellence achieving company standard scores and above via our auditing platform
  
  

Performance - Be the best at what you do

• Develop meaningful ties with neighborhood businesses and people to help grow local brand loyalty
• Motivate your team to provide exceptional service
• Celebrate positive customer feedback and investigate negative comments to ensure we are listening and adjusting where necessary
• Be a champion of your store's financial performance and peak business throughput
• Grow your store AOV, meet sales goals through creative initiatives and gain team buy in to share the same vision
• Ensure your location meets operations and product quality audit standards, quickly action any feedback to improve
• Look for ways to continuously develop your leadership, training and coaching skills
• Stay current on company tools, processes and communication
• Collaborate with other Managers across Blank Street to share best practices and build community
• Attend all trainings and department meetings designed to support your development or performance
  
  

What you'll bring

• 4+ years of experience managing and leading single-store unit operations in high growth hospitality or consumer brands
• Experience hiring, developing and managing hospitality teams
• Experience managing inventory and supply chain ordering
• Love for coffee and customer service
• Experience working in a unionized environment is a plus
• Strong knowledge of specialty coffee, espresso and equipment is a must
• Strong decision making and multi-taking skills
• Strong interpersonal communication skills
  
  

Availability Requirements:

Full Time: 45 hours per week, 5 days of availability required and must be available to work 2 peak days (usually weekend days, weekend as described as Friday, Saturday, Sunday)

Perks:

• Competitive Salary
• Quarterly bonus program
• Medical, Dental, and Vision coverage
• Paid sick time
• Paid Time off + Company holidays
• A whole lot of Blank Street swag & coffee

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Food and Beverage Services

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