Store Manager

Carroll Independent Fuel Co.; Baltimore (MD); On-site; USD 55,000 - 90,000; Full time

Job summary

Carroll Independent Fuel Co. in Baltimore is seeking a Store Manager to lead the store operations and management team, ensuring customer satisfaction, brand standards, and profitability.

You will supervise day-to-day tasks, recruit and develop staff, manage schedules, and drive sales while upholding safety and quality policies. The ideal candidate has retail leadership experience, a bachelor’s degree, and availability for all shifts, weekends and holidays.

Qualifications

• Leadership experience in a fast-paced retail, food service or fuel environment.
• Availability to work all shifts, weekends and holidays based on business needs.
• Ability to learn and utilize the store’s computer applications.
• Must be at least 18 years old to be considered for this position.

Responsibilities

• Supervise the day-to-day task assignments and performance of all management and associates.
• Ensure a pleasant shopping experience for all customers.
• Respond to customer complaints or inquiries.
• Solicit customer feedback and information through various communication vehicles.
• React to information and create a plan to consistently meet customer expectations.
• Manage associates and the store team – recruiting, hiring, training, coaching engagement and performance.
• Ensure execution of safety, security, quality and store operations policies.
• Analyze results and trends and prepare action plans to leverage strengths.
• Ensure the execution of all plans and long-range growth strategy.
• Plan and prepare work schedules and coordinate daily assignments.

Skills

Leadership

Availability for all shifts

Customer-focused

Education

Bachelor’s degree in business or related discipline

Job description

Job description

Job Summary

The Store Manager (SM) is responsible for the management of the entire store operation. The SM will lead the management team to ensure execution of organizational objectives and initiatives and achievement of store and profit goals. The SM is responsible for customer and associate satisfaction, brand standards and profitability. The SM will select, develop and effectively lead a highly engaged team. The SM ensures an exceptional customer experience that supports our vision to become “Fast, Fresh & Friendly”.

Principal Duties and Responsibilities

• Supervise the day-to-day task assignments and performance of all management and associates.
• Ensure a pleasant shopping experience for all customers.
• Respond to customer complaints or inquiries.
• Solicit customer feedback, input and information through various communication vehicles.
• React to information and create a plan to consistently meet the expectations of all customers.
• Manage all matters relating to associates and the store team – recruiting, hiring, training, coaching associate engagement and performance management.
• Ensure execution of established safety, security, quality and store operations policies, procedures, practices and programs.
• Analyze results and trends and prepares action plans to leverage the store’s strengths and address areas of opportunity.
• Ensure the execution of all plans.
• Ensure future growth by executing a defined strategy to deliver the long range plan.
• Plan and prepare work schedules and coordinate daily assignments and activities of associates to meet the needs of the business.
• Ensure profitability#storemanager#manager#retail#leader#INDM

Minimum Knowledge. Skills and Abilities

• Leadership experience in a fast-paced retail, food service or fuel environment.
• Bachelor’s degree in business or related discipline preferred.
• Availability to work all shifts, weekends and holidays based on business needs.
• Ability to learn and utilize the store’s computer applications.
• Must be at least 18 years old to be considered for this position.

Working Conditions

• Retail environment with occasional exposure to unpleasant working conditions including dust, extreme temperatures and potential contact with petroleum and/or cleaning products.
• Spends the majority of the shift standing with frequent bending and lifting.
• In inclement weather conditions, employees m y be expected to assist with efforts to maintain full store operations.