Store Manager

S&G Stores; Toledo (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

S&G Stores in Toledo, OH is seeking a Store Manager to lead a single unit and drive store performance, overseeing customer service, staff training, compliance, and profitability while maintaining asset controls.

The role is salaried exempt with a 50-hour work week, requiring strong leadership, merchandising, and reporting capabilities to ensure operational excellence.

Qualifications

• Retail supervisory experience preferred.
• Completion of the Assistant Store Manager Training program and other required trainings.
• Strong knowledge of company systems and technology.
• Excellent communication and issue-resolution skills.
• Knowledge of retail management practices and store transaction programs.
• Physical ability to perform required lifting and movement.

Responsibilities

• Provides customer service leadership and direction for the store and team.
• Ensures employees follow company policies.
• Maintains a clean and organized store appearance.
• Fosters an environment focused on customer service and satisfaction.
• Develops leaders and empowers staff to improve productivity.
• Responds quickly to emergencies for safety of customers and staff.
• Ensures merchandising and marketing programs are executed properly and pricing is correct.
• Maximizes sales and trains staff on selling initiatives.
• Monitors transactions to ensure proper procedures are followed.
• Rotates foodservice products to ensure freshness.
• Completes store reports and performance appraisals on time.

Education

High School Diploma or GED

Job description

Summary

An S&G Store Manager serves as the leader and oversees the retail operations of a single unit. The Store Manager ensures that the store operates efficiently and in compliance with applicable federal, state, and local laws and Company policies; properly trains employees to ensure all store positions are staffed to appropriately handle all customer service issues; ensures the store maximizes sales and profits while maintaining asset controls. This is a salaried exempt role with a 50-hour work week requirement.

Responsibilities

• Provides customer service leadership and direction for entire store and team of employees working in the same location
• Ensures that employees follow all Company policies
• Promotes and maintains a clean and organized store appearance inside and out
• Fosters an environment focused on customer service and satisfaction
• Promotes staff retention by working to develop leaders, empower employees and encourage increased employee productivity
• Responds quickly to all emergencies for the safety and security of customers and employees and notifies the appropriate individuals
• Ensures all merchandising and marketing programs are executed properly, which includes maintaining plan-o-gram integrity and appropriate sign placement
• Ensures the store maximizes sales and educates staff on selling initiatives
• Monitors store activities to ensure that transactions are taking place in the proper manner
• Ensures foodservice products are fresh and appealing by rotating products appropriately and removing out-of-date products
• Ensures that all necessary store reports and paperwork, including performance appraisals, are completed in a timely fashion

Experience Requirements

• Previous supervisory experience preferred
• Retail / Customer service experience
• Completion of the Assistant Store Manager Training program and other relevant Company required training programs and required certifications
• Good understanding of Company systems and technology
• Excellent communication skills and the ability to research and resolve issues
• Knowledge of retail business management practicesKnowledge of all types of store transactions and related programs
• Knowledge of ways to handle customer and employee injuries, incidents and accidents Physical Job

Requirements

• Ability to occasionally lift of objects up to 50 pounds
• Ability to frequently lift objects up to 10 pounds
• Ability to rarely perform repeated climbing and fine hand manipulations
• Ability to occasionally perform repeated squatting/kneeling/stooping, twisting and pushing/pulling
• Ability to frequently perform repeated bending and reaching
• Ability to continuously perform repeated simple hand grasping
• Ability to work in intermittent temperature for short periods of time, e.g., outside at the pumps and in the cooler
• Ability to stand for an entire shift if/as required
• Available to work a variety of shifts and/or days of the week consistent with the demands of the retail environment which includes weekends, evenings and other high activity periods
• Has necessary means to conduct area pricing surveys
• High School Diploma or GED

Preferred Managerial Attributes

• Exhibits strong leadership qualities and a desire to succeed
• Serves as coach to employees by modeling appropriate workplace behavior
• Interacts positively with employees by seeking input and providing appropriate feedback
• Seeks opportunities for employees to develop skills
• Identifies and attracts outgoing, customer focused individuals to build a customer driven workforce
• Understands, actively demonstrates and promotes the principles of the customer service initiatives
• Creates excitement around Company initiatives in order to drive sales goals
• Empowers employees to make non-personnel related decisions in absence of immediate Manager
• Fosters a work environment where good performance is recognized and rewarded