Store Manager

Ross Stores, Inc.; Avon (IN); On-site; USD 64,000 - 75,000; Full time

Job summary

Be part of a leading off-price retail chain as a Store Manager. This role involves overseeing all aspects of store operations, ensuring compliance with company standards, and fostering an inclusive work environment. It requires exceptional customer service skills, leadership, and the ability to manage and train staff effectively.

Benefits

Career growth opportunities

Diversity and inclusion commitment

Teamwork culture

Qualifications

• Must maintain a high level of Customer service.
• Ability to lead, manage, motivate and communicate positively to Store Associates.
• Fluency in English required.

Responsibilities

• Leads the entire operation of the Store to meet Company standards.
• Recruits, trains, and develops the leadership team.
• Manages the operations of the Stockroom, Front End, and Sales Floor.

Skills

Customer service

Leadership

Teamwork

Financial analysis

Training and development

Education

Five or more years of Store management experience

Job description

2 days ago Be among the first 25 applicants

This range is provided by Ross Stores, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$64,500.00/yr - $74,500.00/yr

Direct message the job poster from Ross Stores, Inc.

Our values start with our people, join a team that values you!

Bring your talents to Ross, our leading off-price retail chain with over 2,100 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience:

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equity & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

GENERAL PURPOSE:

Responsible for all aspects of the Stores' operations. Leads the entire operation of the Store to ensure that Company standards and best practices are consistently met. Staffs, trains and develops leadership team to deliver the desired sales and profit results, while maintaining a friendly, easy to shop environment. Recruits, trains and develops Associates. Manages the operations of the Stockroom, Front End, and Sales Floor to ensure new merchandise gets to the sales floor in a timely manner, goods are received properly and manages expenses through execution of best practices and productivity.

ESSENTIAL FUNCTIONS

:General Operating Requirements

:
• Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while workin

g.
• Analyzes Store reports to evaluate controllable expenses and overall Store performan

ce.
• Addresses any variance to Company standards with appropriate action plan, partnering with the District Manager as nee

ded.
• Ensures proper scheduling of Associates to meet business object

ives.
• Accepts special assignments as directed by Leade

rship.
• Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as

needed.Organizational Devel

opment:
• Recruits, hires, trains and develops Assistant Managers, Area Supervisors and non-exempt Ass

ociates.
• Through selection, training and motivation, strives to reduce Store turnover. Utilizes and promotes all retention tools including incentive programs, recognition opportunities, contests and training. Ensures all required training courses are prioritize and completed in a timel

y manner.
• Responsible for addressing personnel and performance issues including coaching, verbal and written warnings, progressive discipline and termination wh

en needed.
• Ensures compliance with Ross personnel policies and

procedures.
• Manages Associate Relations issues, consulting with the District Manage

r as needed.
• Ensures compliance with all State, Local and Federal

regulations.Exp

ense Control:
• Leads all expenditures to be

within budget.
• Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current b

usiness trends.Maintaining a Safe & Secu

re Environment:
• Maintains adherence to Company safety policies and ensures the safety of Associate

s and Customers.
• Ensures all Associates understand and can execute emergency oper

ating procedures.

Customer Service:
• Treats all Customers, Associates, and other lea

ders with respect.
• Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company re

cognition programs.
• Executes Customer service programs and Merchandise Presentation programs through Associate training and

program supervision.
• Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting roo

onal and Store Brand:
• Leads all Store Associates in, and models, a professional appearance, in accordance with the Company Dress Code. Reinforces the Company Dr

ess Code at all times.
• Represents and supports the Comp

any brand at all times.
• Manages Store to ensure a clean, neat, e

asy to shop environment.
• Maintains a high standard of housekeeping with help of contracted maintenance perso

nnel and Ross Associates.Merchandise Processi

ng and In-Store Marketing
• Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up

per Company best practice.
• Ensures merchandise is presented and organized according to Compan

y merchandising guidelines.
• Urgently manages merchandise processing to the sales floor within the

expected Compan

y timeframe.Loss Prevention:
• Responsible for training Associates on Loss Prevention programs to

achieve Store shortage goals.
• As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit car

d information and merchandise.
• Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and height

ened Loss Prevention awareness.
• Responsible for leading the annual inventory process including preparation and ex

ecution of inventory guidelines.
• Monitors mark-out-of-stock policy

igns & Pri

ing by Example
• Communicates Effectivel

y
• Ensures Accountability & Execution

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
• Five or more years of Store ma

nagement experience in a retail environment.
• Mu

st maintain a high level of Customer service.
• Must demonstrate the ability to lead, manage, motivate and communicate

positively to Store Associates at all levels.
• Ability to tra

in, coach and develop Associates at all levels.
• Ability to organize and prioritize tasks necessary to accomplish goals, develop a schedule t

o complete tasks and

execute to achieve results.
• Fluency in English.
• Must exercise

considerable independent judgement and d

iscretion.
• Ability to wo

rk evenings and weekends.
PHYSICAL REQUIREMENTS/ADA:Ability to use all Store equi

pment, including PDTs, registers and PC as required.Ability to spend up to 100% of working

time standing, walking, and moving around the Store.Ability to regularly bend at the

waist, squat, kneel, climb, carry, reach, and stoop.Ability t

o occasionally push, pull and lift more than 25 lbs.Ability to use janitorial equipment,

rolling racks, ladders and other assigned supplies.Ability to perform basic mathematica

l calculations commonly used in retail environments.Certain assi

gnments may require other qua

lifications and skills.
SUPERVISORY RESPONSIBILITIES:Direct supervision of Assistant Store

Manager,

Area Supervisors and all Retail Associates.
DISCLAIMERThis job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Cont

ents are subject to change at management's discretion.Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any oth

er category protected by federal, state or local laws.

Our values start with our people, join a team that values you!

Bring your talents to Ross, our leading off-price retail chain with over 2,100 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience:

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equity & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

GENERAL PURPOSE:

Responsible for all aspects of the Stores' operations. Leads the entire operation of the Store to ensure that Company standards and best practices are consistently met. Staffs, trains and develops leadership team to deliver the desired sales and profit results, while maintaining a friendly, easy to shop environment. Recruits, trains and develops Associates. Manages the operations of the Stockroom, Front End, and Sales Floor to ensure new merchandise gets to the sales floor in a timely manner, goods are received properly and manages expenses through execution of best practices and productivity.

ESSENTIAL FUNCTIONS

:General Operating Requirements

:
• Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while workin

g.
• Analyzes Store reports to evaluate controllable expenses and overall Store performan

ce.
• Addresses any variance to Company standards with appropriate action plan, partnering with the District Manager as nee

ded.
• Ensures proper scheduling of Associates to meet business object

ives.
• Accepts special assignments as directed by Leade

rship.
• Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as

needed.Organizational Devel

opment:
• Recruits, hires, trains and develops Assistant Managers, Area Supervisors and non-exempt Ass

ociates.
• Through selection, training and motivation, strives to reduce Store turnover. Utilizes and promotes all retention tools including incentive programs, recognition opportunities, contests and training. Ensures all required training courses are prioritize and completed in a timel

y manner.
• Responsible for addressing personnel and performance issues including coaching, verbal and written warnings, progressive discipline and termination wh

en needed.
• Ensures compliance with Ross personnel policies and

procedures.
• Manages Associate Relations issues, consulting with the District Manage

r as needed.
• Ensures compliance with all State, Local and Federal

regulations.Exp

ense Control:
• Leads all expenditures to be

within budget.
• Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current b

usiness trends.Maintaining a Safe & Secu

re Environment:
• Maintains adherence to Company safety policies and ensures the safety of Associate

s and Customers.
• Ensures all Associates understand and can execute emergency oper

ating procedures.

Customer Service:
• Treats all Customers, Associates, and other lea

ders with respect.
• Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company re

cognition programs.
• Executes Customer service programs and Merchandise Presentation programs through Associate training and

program supervision.
• Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting roo

ms, sales floor, etc.Pers

onal and Store Brand:
• Leads all Store Associates in, and models, a professional appearance, in accordance with the Company Dress Code. Reinforces the Company Dr

ess Code at all times.
• Represents and supports the Comp

any brand at all times.
• Manages Store to ensure a clean, neat, e

asy to shop environment.
• Maintains a high standard of housekeeping with help of contracted maintenance perso

nnel and Ross Associates.Merchandise Processi

ng and In-Store Marketing
• Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up

per Company best practice.
• Ensures merchandise is presented and organized according to Compan

y merchandising guidelines.
• Urgently manages merchandise processing to the sales floor within the

expected Compan

y timeframe.Loss Prevention:
• Responsible for training Associates on Loss Prevention programs to

achieve Store shortage goals.
• As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit car

d information and merchandise.
• Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and height

ened Loss Prevention awareness.
• Responsible for leading the annual inventory process including preparation and ex

ecution of inventory guidelines.
• Monitors mark-out-of-stock policy

to ensure pr

oper administration.
COM

PETENCIES:
• Mana

ges Work Processes
• Business Acu

men
• Plans, Al

igns & Pri

oritizes
• Builds Ta

lent
• Collaborates
• Lead

ing by Example
• Communicates Effectivel

y
• Ensures Accountability & Execution

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
• Five or more years of Store ma

nagement experience in a retail environment.
• Mu

st maintain a high level of Customer service.
• Must demonstrate the ability to lead, manage, motivate and communicate

positively to Store Associates at all levels.
• Ability to tra

in, coach and develop Associates at all levels.
• Ability to organize and prioritize tasks necessary to accomplish goals, develop a schedule t

o complete tasks and

execute to achieve results.
• Fluency in English.
• Must exercise

considerable independent judgement and d

iscretion.
• Ability to wo

rk evenings and weekends.
PHYSICAL REQUIREMENTS/ADA:Ability to use all Store equi

pment, including PDTs, registers and PC as required.Ability to spend up to 100% of working

time standing, walking, and moving around the Store.Ability to regularly bend at the

waist, squat, kneel, climb, carry, reach, and stoop.Ability t

o occasionally push, pull and lift more than 25 lbs.Ability to use janitorial equipment,

rolling racks, ladders and other assigned supplies.Ability to perform basic mathematica

l calculations commonly used in retail environments.Certain assi

gnments may require other qua

lifications and skills.
SUPERVISORY RESPONSIBILITIES:Direct supervision of Assistant Store

Manager,

Area Supervisors and all Retail Associates.
DISCLAIMERThis job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Cont

ents are subject to change at management's discretion.Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any oth

er category protected by federal, state or local laws.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

• Industries

  Retail

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