Store Manager

Community Choice Financial Family of Brands; Appleton (WI); On-site; USD 40,000 - 60,000; Full time

Job summary

Join a dynamic and forward-thinking company as a Store Manager, where you will lead a team to achieve outstanding customer service and store performance. In this role, you will build strong customer relationships, drive sales through community engagement, and ensure the store meets its key performance indicators. With comprehensive training and development opportunities, you'll have the chance to advance your career while contributing to a diverse and inclusive workplace. If you are passionate about leadership and customer service, this is the perfect opportunity for you.

Benefits

Comprehensive training programs

Educational reimbursement

Medical insurance options

Retirement plans with company match

Paid Time Off (12 days/year)

Diverse and inclusive environment

Qualifications

• 1+ years in a supervisory role with proven success.
• 2+ years in customer service or retail experience.

Responsibilities

• Develop customer relationships to maintain store profitability.
• Coach and develop team members to maximize potential.
• Ensure compliance with company policies and legal regulations.

Skills

Customer Service

Leadership

Communication

Sales Techniques

Time Management

Education

High School Diploma

Associate Degree

Tools

POS Systems

Microsoft Office

Job description

4 days ago Be among the first 25 applicants

Overview

As a Store Manager, you will assist in managing overall store performance by overseeing account management and recovery processes all while providing an unmatched positive customer service experience. Whether it's building customer relationships or demonstrating new sales techniques, you will work daily to set an example and become a key contributor in achieving the store's success. As you're helping your team and the business grow, we'll provide you with ongoing and comprehensive training and development programs to take your career to the next level.

Essential Responsibilities

• Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition.
• Work to grow your store by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.
• Coach and develop Team Members and assist with employee management and training to maximize the team's potential.
• Assist in managing overall store performance by meeting Key Performance Indicators (KPIs) and analyzing performance reports.
• Maintain office security and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits.
• Oversee account management and recovery processes with a focus on customer service to prevent loss and charge-offs. Partner with vendors on auctions, vehicle sales, and consignments.
• Ensure a compliant work environment respecting company policies and legal regulations.
• Monitor and maintain store appearance and cleanliness, addressing basic facility needs.
• Assist in daily operations in the absence of the General Manager.
• Utilize personal vehicle for bank deposits and other company business.
• Handle multiple tasks efficiently in a fast-paced environment to meet performance standards.
• Communicate effectively with customers and team members at all levels.
• Maintain a full-time schedule, including limited Saturday hours, with at least 40 hours per week.

Minimum Qualifications

• High School Diploma or equivalent
• At least one year in a supervisory or leadership role with proven success
• Minimum two years in customer service, sales, or retail
• Excellent communication skills
• Proficiency with phone, POS, Microsoft Office, and other systems
• Valid driver's license, auto insurance, and personal vehicle (mileage compensated)
• Must be at least 18 years old (19 in Alabama)
• Background check required
• Ability to meet physical demands, including standing up to 90%, lifting up to 25 pounds, moving inside/outside, and operating mechanical controls

Preferred Qualifications and Skills

• Associate degree or higher
• Bilingual in English/Spanish (may be required in certain locations)

What We Offer

Benefits include:

• Comprehensive training programs
• Access to learning management system with e-learning modules
• Performance-based career advancement
• Educational reimbursement
• Medical insurance options with telemedicine and HSA/FSA
• Retirement plans with company match
• Life and AD&D insurance
• Voluntary benefits (dental, vision, disability, accident, critical illness, pet insurance)
• Paid Time Off (12 days/year plus additional days)
• Diverse and inclusive environment

About Us

TitleMax is a leading title lending company with over 900 locations across 14 states, helping thousands daily with title loans, pawns, and personal loans since 1998.

The information provided is not exhaustive; the company may revise the job description at any time. We promote an inclusive workplace and do not discriminate based on protected characteristics.