Inside Sales/Store Manager

MRA-The Management Association; Appleton (WI); On-site; USD 52,000 - 79,000; Full time

Job summary

An established industry player seeks a dynamic Inside Sales/Store Manager to oversee daily operations and drive sales of welding equipment. This role emphasizes customer service, teamwork, and technical knowledge, ensuring inventory management and operational efficiency. Join a 100% employee-owned company that values integrity and accountability, providing a supportive culture where your contributions directly impact success. With a competitive benefits package and a commitment to employee development, this is an opportunity to grow in a fulfilling environment focused on customer satisfaction and teamwork.

Benefits

401(k) Retirement Plan

Employee Stock Ownership Plan

Health Insurance

Wellness Program

Career Development Opportunities

Community Connection Activities

Qualifications

• High School diploma or equivalent required.
• Previous customer service and sales experience is a plus.
• Basic knowledge of welding and gases industry preferred.

Responsibilities

• Manage daily operations of the branch and maintain inventory levels.
• Sell welding equipment and supplies using technical knowledge.
• Field incoming calls and route them to appropriate personnel.

Skills

Customer Service

Sales Experience

Communication Skills

Organizational Skills

Technical Knowledge of Welding

Computer Skills (Word, Excel, Outlook)

Education

High School Diploma

Tools

Forklift

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Position: Inside Sales/Store Manager

Company: Oxygen Service Company

Location: Appleton, WI

Reports to: General Manager

Job Status: Exempt



The Inside Sales/Store Manager is responsible for the internal daily operations of the branch, selling welding equipment and supplies, and maintaining inventory levels within the locations warehouse and retail store. They will support the Outside Sales Representatives and field all incoming calls directing them to the appropriate personnel. They also will process all incoming and outgoing shipments to ensure accuracy, completeness, and condition of shipments.



Essential Duties and Responsibilities:

• Communicate and cultivate the Core Values of OSC internally and externally


• Attend and participate in biweekly L-10 meetings


• Sell welding equipment and supplies to customers using technical knowledge


• Responsible for day to day operations including opening and closing the store, reconciling cash balance in the till, and working with building owner on building issues


• Field all incoming calls and route to appropriate personnel


• Create orders for customers and communicate delivery schedules


• Work closely with Sales Department to assist with customer quotes, questions and orders


• Reference technical books/manual, sharing information with employees and customers


• Work with customers to expedite or locate missing, misrouted, delayed or damaged merchandise; and any other customer complaints


• Handle cylinder transactions and sell various OSC gas programs


• Maintain store inventory levels and proper labeling of products


• Assemble products for demo displays


• Maintain cleanliness of the building to ensure safety of all employees, customer, vendors and visitors


• Load and unload delivery vehicles using appropriate equipment (i.e. operating forklifts) and maintain warehouse organization


• Inspect deliveries from vendors for product damages and notify management of any defects


• Prepare and complete daily orders for customer shipments/deliveries; includes picking orders, material packaging, labeling shipments, and paperwork completion

Other Responsibilities:

• Perform a variety of special projects as assigned by supervisor

Education, Experience and Skills:

• High School diploma or equivalency


• Previous customer service and sales experience is a plus


• Basic knowledge of welding and gases industry preferred


• Must be a team player with good communication and works well with others


• Proficient computer skills including Microsoft Word, Excel, Outlook is required


• Demonstrate professionalism, excellent interpersonal skills, and the ability to adjust and interact with all levels of personnel


• Must be organized, have good reasoning skills, math aptitude and time management skills

Job Specifications/Requirements:

Ability to stand on your feet 5-6 hours a day with occasional walking, twisting, bending, reaching, lifting/carrying, grasping and repetitive motions; frequent sitting. Frequent lifting of 20-25lbs is required, may at times lift up to 75lbs. Reoccurring Pushing/pulling of 25lbs up to 75lbs. Ability to work in moderately warm or cold conditions where high noise levels are possible. Willingness to travel as necessary for training and seminars.

Who is OSC?



OSC is an industrial distribution company that has been providing solutions for our customer's gas, welding and automation needs since 1959. We are based in Minnesota with multiple locations that serve businesses within MN, WI, ND, SD, and IA. With being 100% Employee Owned since 1993, we have a unique culture that creates accountability and fosters engagement amongst our employees. All of us share consistent values of honesty and integrity that are exhibited through the company's core values. Join our team to be a part of an employee-owned company and an organization that is focused on serving its customers and employee owners!



Why Work for OSC!



Employees have the opportunity every day to directly impact the success of the business. This is felt through the employee-ownership culture.



OSC offers a comprehensive, competitive benefits package from health insurance to employee fun and activities. Some of the unique benefit offerings include Retirement - 401(k) & Employee Stock Ownership Plan, Community Connection, Health Benefits, Wellness Program, Career & Education Development, Company Involvement and much more! Check us out at oxygenservicecompany.com!

OSC is committed to providing equal employment opportunity to all applicants and employees regardless of their race, traits associated with race, color, religion, gender, age, national origin, disability, military service, protected veteran status, genetic information, sexual orientation, gender identity or any other characteristic protected by federal, state or local law. We are strongly committed to this policy and believe in the concept and spirit of the law.



The range for for this position is $52,289 annually - $78,433 annually. Pay is dependent on several factors including relevant work experience and internal equity.



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