Store Manager

Goodwill-Industries; Albuquerque (NM); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Bonus plan

Paid time off

Retirement program

Work-life balance

Job summary

Goodwill Industries of New Mexico is seeking a Retail Store Manager to oversee daily store operations, maximize sales, and ensure efficient service to customers. The role emphasizes leadership, inventory pricing, and integration of services into the store environment.

The position is exempt; salary is negotiable, with competitive pay and a comprehensive benefits package including health insurance and retirement program.

Qualifications

• Associates degree is required.
• Five years of supervisory experience in a retail setting is preferred.
• Must pass a criminal background check and drug test.
• Must have a valid New Mexico driver’s license and reliable vehicle.

Responsibilities

• Exhibit excellent customer service skills.
• Manage store to meet sales goals and control expenses.
• Appraise and price donated goods for maximum value.
• Maintain a clean store, attractive displays, and present staff.
• Resolve customer complaints and inquiries with professional service.
• Coordinate with marketing to implement promotions.
• Open and close store on schedule and ensure security.
• Ensure maintenance of facility equipment and loss prevention policies.
• Supervise, train, and mentor retail associates and programs.
• Integrate program staff into store operations and serve customers.

Skills

Customer service

Staff supervision

Budgeting

Cash handling

Communication

Time management

English literacy

Education

Associates degree

Five years supervisory experience in retail

Tools

Cash register

Job description

Description

You’re a highly motivated creative person with a proven track record for exceeding expectations. You love developing successful teams. Your job is not just a job to you, it’s your passion and you want to share your passion with your team, so they have it to. Goodwill Industries of New Mexico looking for someone just like you for Retail Store Manager to help support our mission, which is providing skills training, job placement, and social services to New Mexicans. Come join our fantastic management team, where you are an important asset in the operation of our Goodwill stores. Goodwill is a place where you can show off your skills by overseeing and managing the daily store operations, ensure maximum sales, profitability and effective and efficient service to our customers. We are committed to giving our employees what they need to be successful, that is why Goodwill Industries of New Mexico offers competitive pay, bonus plan, paid time off, health insurance, a retirement program, work-life balance, alongside other benefits.

This position is an exempt position and salary is negotiable.

Essential Duties and Responsibilities:

• Exhibit excellent customer service skills as related to your position.
• Manages the store ensuring that sales goals are met and expenses are controlled as outlined in the store budgets.
• Appraises and prices inventory with the goal of extracting the greatest monetary value from all donated goods.
• Creates a positive public image of Goodwill through a clean store environment, attractive displays, and presentable and personable staff.
• Answers and resolves customer's complaints and inquiries and promotes excellent customer service.
• Reports lack of or surplus of donated goods in a punctual manner; so that transportation has time to deliver or pick up excess goods.
• Communicates merchandise shipment concerns to appropriate members of management.
• Establishes effective ways to reach production, sales, and margin goals.
• Coordinates the implementation of marketing and promotional activities at store, with direction from the marketing department.
• Ensures that the store is opened and closed at scheduled times; safeguards the store/facility and takes appropriate security precautions when opening and closing store.
• Ensures the proper maintenance of all facility equipment, utilities, machinery and electrical equipment is in proper working order.
• Ensures that all store personnel understand and follow Goodwill's loss prevention policies.
• Supervises, plans and prepares work schedules and assigns employees to specific duties; ensures accountability for all employees
• Monitors sales floor level of store merchandise and supplies and adjusts as necessary; ensures merchandise pulls are completed weekly.
• Oversees quality of goods going to sales floor.
• Trains, supervises and mentors retail associates and persons served in store procedures and policies.
• Supervises, trains and mentors persons served in Services programs, i.e. TrialWorks, SCSEP etc.
• Integrates people with barriers to employment into the retail store setting.
• Monitors warehouse to ensure that merchandise is being processed.
• Reconciles cash with sales receipts, keeps operating records and prepares daily records for accounting.
• Prepares and submits payroll records in a timely manner.
• Budget revenue, expense and capital expenditures for the store annually.
• Completes required administrative and clerical duties, including submitting paperwork and reports accurately, and within the established time frame.
• Performs work of retail associate as defined in the retail associate job description- as needed.
• Maintains current working knowledge of trends in retail.
• Hosts regular staff meetings to ensure communication among staff regarding department related activities.
• Assist in the creation of policies, practices and procedures for staff to ensure consistency and adherence to department goals.
• Contributes to the organization's effectiveness by offering information and opinion as a member of the management team; integrating objectives with other functions; accomplishing related results as needed.
• Ensures HIPAA compliance.
• Responsible for the safety of all persons served and staff under his/her supervision.
• Responsible for CARF compliance and maintaining standards in areas of responsibility.
• Implements CARF standards into all programs and follows professional ethics as set in the Code of Conduct/Business Ethics policy.
• Maintains confidentiality of all privileged information.
• Performs other incidental and related duties as required and assigned.

Supervisory Responsibilities:

Directly supervises employees in the assigned store/facility. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities includes interviewing, hiring and training employees; providing feedback and coaching; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; with addressing complaints and resolving problem.

Requirements

• Knowledge of organizational practices, policies and procedures and compliance with same
• Knowledge of and compliance with all safety policies and procedures
• Knowledge of applicable federal, state, county and local laws, regulations and requirements and employment law.
• Knowledge of CARF standards
• Knowledge of advertising, visual merchandising, and sales promotion.
• Knowledge of math, accounting and cash management.
• Skill in increasing sales and profitability.
• Skill in supervising assigned staff.
• Skill in budget preparation and administration.
• Skill in operating various word-processing, spreadsheets, and database software programs.
• Skill in gathering, analyzing, and organizing information.
• Skill in working effectively under pressure.
• Ability to maintain confidentiality.
• Ability to speak effectively before groups of customers or employees of the organization.
• Ability to motivate employees.
• Ability to calculate figures and amounts including discounts, interest and percentages.
• Ability to operate a cash register.
• Ability to communicate efficiently and effectively both verbally and in writing.
• Ability to read, write and understand English.
• Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds and people with disabilities.
• Ability to work extended hours and various work schedules.
• Ability to work independently and demonstrate time management skills.
• Ability to handle multiple tasks and meet deadlines.

Physical Demands and Work Environment:

While performing the duties of the job, the employee is regularly required to use hands, fingers, handle, or feel; reach with hands and arms; see, talk and hear. The employee is frequently required to sit and walk and may be required to stand for eight or more hours. Work is generally performed indoors in a retail setting where the employee will have frequent contact with the public. The employee is occasionally required to stoop, kneel, crouch, crawl and lift/move up to 50lbs and may occasionally be exposed to outside weather conditions.

Minimum Qualifications:

The requirements listed below are representative of the knowledge, skills, and or abilities required for the position. Individuals must be able to pass a criminal background check and drug test. Individuals must have a valid New Mexico driver's license, liability insurance, insurability under the agency insurance carrier, dependable vehicle and a clean driving record.

• Associates degree
• Five years supervisory work experience in a retail setting or equivalent combination of education and experience.