Assistant Store Manager

Goodwill Industries of New Mexico; San Mateo (CA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

Retirement program

Educational assistance

Work-life balance

Other benefits

Job summary

Goodwill Industries of New Mexico seeks an Assistant Store Manager to lead a fast-paced retail team and drive excellent customer service, training, and daily operations. You will coordinate store activities, supervise staff, manage cash handling, and ensure HIPAA and CARF compliance in a community-focused environment.

Base pay starts at $16.25/hour with guaranteed 38 hours per week and a benefit-rich package including health insurance and retirement programs.

Qualifications

• High School Diploma or GED required.
• Three years of progressive retail experience with supervisory responsibilities.
• Strong customer service and leadership skills.
• Ability to work extended hours and various schedules.
• Knowledge of cash handling and POS systems.

Responsibilities

• Adhere to attendance and punctuality policies.
• Exhibit excellent customer service skills in position.
• Maintain a clean store environment with attractive displays.
• Resolve customer inquiries and promote service quality.
• Communicate shipment concerns to the store manager.
• Open and close the store at scheduled times; ensure security.
• Follow loss prevention policies and procedures.
• Document progress, concerns and problems to store manager.
• Assist in ordering supplies and handling cash per procedures.
• Prepare daily sales reports and cash deposits.
• Monitor merchandise levels and coordinate weekly pulls.
• Oversee quality of goods going to sales floor.
• Integrate people with barriers to employment into the store setting.
• Reconcile cash with receipts and prepare accounting records.
• Assist in scheduling and recording hours worked.
• Supervise sales floor, cashier functions, and donation center.
• Assist in personnel actions with management guidance.
• Perform retail associate duties as needed.
• Ensure HIPAA compliance.
• Ensure safety of staff and customers.
• Maintain CARF standards and professional ethics.
• Maintain confidentiality of privileged information.
• Perform other duties as required.

Skills

Customer service

Team leadership

Training employees

Communication skills

Time management

Cash handling

HIPAA compliance

Education

High School Diploma/GED

Tools

Cash register

POS systems

Job description

Description

Do you want your career to have a purpose? Here at Goodwill Industries of New Mexico (GINM), your work changes the lives of people with barriers to employment. Come be a part of our fantastic management team, here you are an important asset in the operation of our Goodwill store. GINM is looking for an Assistant Store Manager with an outgoing personality who can thrive in a fast pace work environment as well as lead and motivate your team. We are a second chance employer offering advancement opportunities. Your day-to-day responsibilities will include customer service, training employees, assists in planning, coordination and direction in daily activities related to the successful operation of the retail store. We are committed to giving our employees what they need to be successful.

Goodwill Industries of New Mexico offers competitive pay, health insurance, a retirement program, educational assistance, work-life balance, alongside other benefits.

• competitive pay
• health insurance
• a retirement program
• educational assistance
• work-life balance
• alongside other benefits

Base pay starts at $16.25/hour. Guaranteed 38 hours/week.

Essential Duties and Responsibilities

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

• Adherence to the attendance and punctuality policies of Goodwill
• Exhibit excellent customer service skills as related to your position
• Creates a positive public image of Goodwill by maintaining a clean store environment, attractive displays, and presentable and personable staff.
• Answers and resolves customer’s complaints and inquiries and promotes excellent customer service.
• Communicates merchandise shipment concerns to the store manager.
• Ensures the store is opened and closed at scheduled times; safeguards the store/facility and takes appropriate security precautions when opening and closing.
• Ensures that all store personnel understand and follow Goodwill's loss prevention procedures and policies.
• Communicates and documents progress, concerns and problems to store manager.
• Assists in administrative and clerical details of store operations to include ordering supplies, handling of mail and handling cash as directed by store procedures, etc.
• Prepares and maintains records of store operations including but not limited to daily sales reports, cash deposits and opening/closing reports; ensures daily deposits are made as required.
• Monitors sales floor level of store merchandise and supplies and adjusts as necessary; ensures merchandise pulls are completed weekly.
• Oversees quality of goods going to sales floor.
• Integrates people with barriers to employment into the retail store setting.
• Reconciles cash with sales receipts, keeps operating records and prepares records for accounting.
• Assist in preparing employee work schedules and properly records hours worked.
• Supervises the sales floor (including cashier functions), processing area and donation center to ensure accountability.
• Assist the Store Manger in personnel actions including performance reviews, disciplinary actions etc. with guidance from Management and HR.
• Performs work of retail associate as defined in the retail associate job description- as needed.
• Ensures HIPAA compliance.
• Responsible for the safety of all persons served and staff under his/her supervision.
• Responsible for CARF compliance and maintaining standards in areas of responsibility.
• Implements CARF standards into all programs and follows professional ethics as set in the Code of Conduct/Business Ethics policy.
• Maintain confidentiality of all privileged information.
• Performs other incidental and related duties as required and assigned.

Supervisory Responsibilities

In conjunction with the Manager, directly supervises employees in the assigned store/facility. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training employees, planning, assigning, and directing work; assist with appraising performance; rewarding and disciplining employees; assist with addressing complaints and resolving problems with guidance from management.

Requirements

Knowledge, Skills, and Abilities

• Knowledge of organizational practices, policies and procedures and compliance with same
• Knowledge of and compliance with all safety policies and procedures
• Knowledge of visual merchandising, and sales promotion.
• Knowledge of basic math, accounting and cash management
• Skill in increasing sales and profitability.
• Skill in supervising assigned staff.
• Skill in operating various word-processing, spreadsheets, and database software programs.
• Ability to maintain confidentiality.
• Ability to motivate employees.
• Ability to calculate figures and amounts including discounts, interest and percentages.
• Ability to operate a cash register.
• Ability to communicate efficiently and effectively both verbally and in writing.
• Ability to exhibit excellent customer service skills.
• Ability to read, write and understand English.
• Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds and people with disabilities.
• Ability to work extended hours and various work schedules.
• Ability to work independently and demonstrate time management skills.
• Ability to handle multiple tasks and meet deadlines.

Physical Demands and Work Environment

While performing the duties of the job, the employee is regularly required to use hands, fingers, handle, or feel; reach with hands and arms; see, talk and hear. The employee is frequently required to sit and walk, and may be required to stand for eight or more hours. Work is generally performed indoors in a retail setting where the employee will have frequent contact with the public. The employee is occasionally required to stoop, kneel, crouch, crawl and lift/move up to 50lbs and may occasionally be exposed to outside weather conditions.

Minimum Qualifications

The requirements listed below are representative of the knowledge, skills, and or abilities required for the position. Individuals must be able to pass a criminal background check and drug test. Individuals must have a valid New Mexico driver’s license, liability insurance, insurability under the agency insurance carrier, dependable vehicle and a clean driving record.

• High School Diploma/GED.
• Three years of progressive work experience in retail including one year supervisory experience or equivalent combination of education and experience.