Retail Lead

Goodwill Industries of New Mexico; Albuquerque (NM); On-site; USD 1,791,000 - 2,342,000; Full time

Job summary

Goodwill Industries of New Mexico is seeking a Retail Lead to support customers and advance our mission of providing skills training, job placement, and social services to New Mexicans. You will assist the Manager and Assistant Manager with daily operations and train team members.

The role emphasizes strong customer service, cash accountability, and supervision of the sales floor and donation center, with competitive pay and benefits and a focus on work-life balance.

Qualifications

• Knowledge of organizational practices and policies.
• Knowledge of safety policies and procedures.
• Ability to read, write, and understand English.
• Knowledge of retail operations and customer service standards.
• Knowledge of basic math, accounting and cash management.
• Ability to communicate effectively.
• Ability to work extended hours and various schedules.
• Ability to handle multiple tasks and meet deadlines.
• Ability to work independently with minimal supervision.
• Ability to maintain confidentiality.
• Ability to demonstrate excellence and continual improvement in results.
• Ability to interact with diverse backgrounds and people with disabilities.

Responsibilities

• Deliver exceptional customer service.
• Help train team members and assist store management with daily operations.
• Plan and direct work, ensure cash accountability, and safeguard assets.
• Supervise the sales floor, processing area, and donation center.
• Open/close store and prepare for business.
• Maintain records of store operations and cash deposits.
• Communicate progress and issues to management.
• Attend staff meetings.
• Operate material handling equipment.

Skills

Customer service

Cash handling

Communication

Time management

Confidentiality

Team supervision

Education

High School Diploma/GED

Tools

POS system

Job description

Description

Looking for more from your job, more purpose, more growth, and a true sense of fulfillment? Build a career with Goodwill Industries of New Mexico (GINM), where the power of work transforms lives—yours and those in your community.

We’re seeking an enthusiastic, career-minded Retail Lead to support our customers and advance our mission of providing skills training, job placement, and social services to New Mexicans. As a proud second-chance employer, GINM is committed to creating opportunities for advancement and long-term success.

In this role, you’ll deliver exceptional customer service, help train team members, and assist the Manager and Assistant Manager with daily operations. Responsibilities include planning and directing work, ensuring cash accountability, safeguarding company assets, and supporting overall store performance.

At GINM, we invest in our employees by offering the tools and support needed to succeed. You’ll enjoy competitive pay and benefits, a focus on work-life balance, and the chance to make a meaningful difference every day.

$14.75/hour, guaranteed 38 hours a week.

Essential Duties and Responsibilities:

• Exhibit excellent customer service skills as related to your position.
• Answers and resolves customer’s complaints and inquiries and promotes excellent customer service.
• Closes store, reconciles cash with daily sales reports and secures store/facility in the absence of the Store Manager and Assistant Manager.
• Supervises the sales floor, processing area and donation center to ensure accountability.
• Performs work of retail associates, as defined the retail associate job description.
• Maintain confidentiality of all privileged information.
• Performs other incidental and related duties as required and assigned.
• Assists in training, supervising and mentoring retail associates in store procedures and policies.
• Stocks and maintains merchandise on sales floor.
• Promotes sales by setting up displays and arranging merchandise.
• Receives cash, credit card payments etc. for goods; issues change and receipts; assists customers in the accurate application of their transaction according to established policies and procedures.
• Opens store and prepares the store/facility for business in the absence of store manager and assistant manager.
• Prepares and maintains records of store operations including but not limited to daily sales reports, cash deposits and opening/closing reports.
• Communicates and documents progress, concerns and problems to Store Manager and/or Assistant Manager.
• Attends and participates in regularly scheduled staff meetings.
• Observes behavior of customers entering operation; reports suspicious behavior to supervisor or security.
• Operates material handling equipment.

Supervisory Responsibilities:

In conjunction with the Manager and/or Assistant Manager, supervises employees in the assigned store/facility and as directed. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training employees, planning, assigning, directing work, cash accountability and securing company assets.

Requirements

• Knowledge of organizational practices, policies and procedures and compliance with same
• Knowledge of and compliance with all safety policies and procedures.
• Ability to read, write, and understand English.
• Knowledge of retail operations and customer service standards.
• Knowledge of basic math, accounting and cash management.
• Ability to communicate effectively both verbally and in writing.
• Ability to work extended hours and various work schedules.
• Ability to handle multiple tasks and meet deadlines.Ability to carry out instructions furnished in verbal or written format.
• Ability to work independently with minimal supervision.
• Ability to maintain confidentiality.
• Ability to demonstrate excellence and continually seek improvement in results.
• Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds and people with disabilities.

Physical Demands and Work Environment:

While performing the duties of the job, the employee is regularly required to use hands and fingers, handle or feel; reach with hands and arms; see, talk and hear. The employee is frequently required to sit and walk and may be required to stand for eight or more hours. Work is generally performed indoors in a retail setting where the employee will have frequent contact with the public. The employee is occasionally required to stoop, kneel, crouch, crawl and lift/move up to 50 lbs and may occasionally be exposed to outside weather conditions.

Minimum Qualifications:

The requirements listed below are representative of the knowledge, skills, and or abilities required for the position. Individuals must be able to pass a criminal background check and drug test.

• High School Diploma/GED.
• Two years retail work experience or equivalent combination of education and experience.