Store Manager

Safelite; Albany (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive weekly pay

Bonus opportunities

Tuition reimbursement

401(k) with company matching

Health coverage options

Paid time off

Job summary

Safelite in Albany, CA seeks a Store Manager to lead daily store operations, deliver exceptional customer service, and manage staffing, inventory, and cash handling. You will drive KPI performance and ensure compliance while coaching technicians for quality work.

Ideal candidates bring 3–5 years of retail leadership, strong communication, and the ability to train staff; valid driver's license required. This on-site role emphasizes safety, teamwork, and operational excellence.

Qualifications

• High School Diploma or GED; 5–7 years leadership experience preferred.
• Valid state driver's license required.
• 3–5 years of leadership in retail/service centers; automotive experience preferred.
• Proficient with Microsoft Office and POS systems.
• Strong communication and interpersonal skills.
• Ability to lift up to 35 lbs and stand for extended periods.

Responsibilities

• Oversee daily store operations, open/close, scheduling, inventory, and cash handling.
• Drive KPI performance and ensure customer service excellence.
• Ensure safety and compliance; train and coach technicians.
• Coordinate with marketing to display materials and promotions.
• Respond to customer concerns and warranty issues.

Skills

Leadership

Customer service

Cash handling

Inventory control

Staff scheduling

Communication

Safety compliance

Education

High School Diploma or GED

Tools

Microsoft Office

POS systems

Job description

Does this position interest you? We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

The Store Manager leads all retail store operations with a focus on quality and service to ensure that our customers have a memorable experience. This professional provides people leadership, coaching, cash/expense management, inventory control, loss prevention, safety, and store appearance.

What You’ll Get

• Competitive weekly pay and bonus opportunities.

• A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.

• Up to $5,250 annually in tuition reimbursement.

• Paid training and all the tools and resources you'll need to be successful.

• View all our health, wealth and life offerings at www.safelitebenefits.com.

What You’ll Do

• Oversee the daily operations of the store, including: open and closing procedures, work order management, performing the CICO (Check-In, Check-Out) procedures, providing high levels of customer service, staffing and scheduling and/or making necessary modifications, inventory management and proper cash handling.

• Drive team performance to ensure key performance indicators (KPI's) and company goals are met or exceeded, including but not limited to: Net Promoter Score, Time to Serve, job completion, customer conversion and quality metrics, as well as compliance with federal, state and local regulations.

• In conjunction with the other field leaders, ensure that every technician is SafeTech certified and through training, re-training and coaching that all technicians are performing quality installs or repairs on every job.

• Provide guidance and positive reinforcement surrounding proper vehicle and equipment maintenance and required recordkeeping -- occasionally collaborating with marketing associates to ensure the right materials are properly displayed.

• Provide world class customer service by responding quickly to client complaints/warranty issues.

• All other duties as assigned.

What You’ll Need

• High School Diploma/GED/Equivalent OR 5-7 years leadership/supervisory experience, preferred.

• Valid state-issued driver’s license required.

• 3+ years of leadership experience with an innovative approach toward incenting performance.

• 3-5 years of experience in retail or service center environments; automotive experience preferred.

• Proficiency with Microsoft Office Suite, web applications, and general office equipment.

• Excellent communication skills with the ability to influence, persuade, engage and have crucial conversations with a mobile workforce.

• Comfort working outside in a variety of weather conditions.

• Present a professional appearance and wear personal protective equipment.

• Physical requirements: lifting and carrying up to 35 lbs. for short periods, working at elevated heights, remaining on your feet for extended periods.

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