STORE MANAGEMENT/FRONT END DEPARTMENT LEADER

Kroger Co.; Gilbert (AZ); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling with PTO

Tuition reimbursement

Career growth opportunities

Job summary

The Kroger Family of Companies in Gilbert, AZ is seeking a Store Management/Front End Department Leader to drive exceptional customer service and front-end performance in an on-site role.

You will supervise all front-end functions, manage scheduling and budgets, and lead associates to achieve department goals while upholding our values of respect, honesty, integrity, diversity, inclusion and safety.

Qualifications

• Knowledge of basic math and ability to perform simple calculations.
• Ability to stay calm and composed in pressure situations.
• Experience in retail or customer service environments is required.
• High school diploma or equivalent is mandatory.
• Second language skills are preferred.

Responsibilities

• Promote trust and respect among associates.
• Communicate department objectives and store information to staff.
• Collaborate with team to achieve store goals and provide excellent customer service.
• Oversee front-end operations and supervise daily activities across the department.
• Schedule front-end associates and manage budget, losses and inventory.
• Ensure food safety, safety compliance, and adherence to company policies.

Skills

Basic math

Stress management

Retail experience

Customer service

Second language

Education

High school diploma or equivalent

Job description

STORE MANAGEMENT/FRONT END DEPARTMENT LEADER

Gilbert, AZ, United States (On-site)

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve the Front-end performance goals and best practices. Drive the department in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Direct and supervise all functions, duties and activities for the Front-end department. Direct the day-to-day functions of Front-end operations. Responsible for the execution of best practices, goals and Front-end standards established for the department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Promote trust and respect among associates.
• Communicate company, department, and job specific information to associates.
• Collaborate with associates and promote teamwork to help achieve company/store goals.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products.
• Monitor and control supply expenses for the department.
• Manage cash control, sales and cash items and records for the store.
• Manage the scheduling of Front-end associates to provide adequate department coverage.
• Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.
• Develop and implement a department business plan to achieve desired results.
• Responsible for all entry level store hiring..
• Stay current with present, future, seasonal and special ads.
• Monitor and control expenses for the department.
• Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.
• Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs..
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
• Oversee and manage the efficient operations of all functions and activities of the Front-end.
• Adhere to all local, state and federal laws, and company guidelines.
• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provides feedback to direct reports.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

Minimum

• Knowledge of basic math (counting, addition, and subtraction)
• Ability to handle stressful situations
• Retail or Customer Service experience
• High school diploma or equivalent
• Second language (speaking, reading and/or writing)

Job Info

• Job Identification 248650
• Job Category Store Operations
• Posting Date 11/03/2026, 09:37 PM
• Locations 4075 E Williams Field Rd, Gilbert, AZ, 85295, US (On-site)

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

From one tiny Cincinnati grocery store more than a century ago, we’ve grown into what today is the nation’s largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America’s grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you’re caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you’re seeking a part-time position or a new career path, we’ve got a fresh opportunity for you.