Store Leadership Leader — Customer Experience & Ops

Lids; Niles (OH); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Employee discounts

Career development opportunities

Early Wage Access options

Job summary

Lids in Niles, Ohio is looking for an Assistant Store Manager who will lead store operations, manage staff training, and deliver exceptional customer service.

This position requires strong leadership skills, a passion for retail, and the ability to foster a fun and inclusive environment. Responsibilities include managing associate performance, resolving customer issues, and executing store directives.

Candidates should be able to work independently and possess excellent interpersonal skills.

Qualifications

• Established ability to produce sales results while minimizing loss.
• Strong interpersonal skills and the ability to communicate verbally in a clear professional manner.
• Ability to work unsupervised.

Responsibilities

• Act as Manager on duty in absence of Store Manager.
• Lead and execute Lids selling strategy to meet KPIs.
• Manage store associates and ensure training adherence.
• Resolve customer complaints and feedback efficiently.
• Maintain store operations according to company directives.

Skills

Sales results production

Interpersonal skills

Ability to communicate clearly

Ability to work unsupervised

Job description

Lids in Niles, Ohio is looking for an Assistant Store Manager who will lead store operations, manage staff training, and deliver exceptional customer service.

This position requires strong leadership skills, a passion for retail, and the ability to foster a fun and inclusive environment. Responsibilities include managing associate performance, resolving customer issues, and executing store directives.

Candidates should be able to work independently and possess excellent interpersonal skills.