Store Leadership & Customer Experience Lead

Tailored Brands, Inc.; Wilmington (DE); On-site; USD 24,796 - 33,062; Full time

Job summary

Tailored Brands, Inc. is seeking a Store Lead to partner with the Store Manager at 4701 Concord Pike, Wilmington, DE. You will coach the team, drive sales, and ensure operational excellence while managing opening/closing duties as the manager on duty.

The role emphasizes leadership, a customer-centric mindset, and the ability to train staff on brand standards, using reports to push performance and growth across the store.

Qualifications

• Minimum of 1 year of Retail or Sales experience.
• Excellent written and verbal communication skills.
• Strong organizational and leadership skills.
• Proficient in technology systems, applications, Microsoft Office, and video conferencing.

Responsibilities

• Partner with Store Manager to lead store staff to achieve sales, service, and operational goals.
• Coach and develop team to deliver an exceptional customer experience and meet brand standards.
• Open and close the store when scheduled and manage store operations on duty.
• Support training and onboarding of store team members and drive initiatives.
• Utilize store reports to inform decisions and contribute to growth opportunities.

Skills

Retail experience

Sales experience

Leadership

Communication

Training

Problem-solving

Microsoft Office

Video conferencing

POS system

Customer service

Tools

POS System

Microsoft Office Suite

Video Conferencing Tools

Job description

Tailored Brands, Inc. is seeking a Store Lead to partner with the Store Manager at 4701 Concord Pike, Wilmington, DE. You will coach the team, drive sales, and ensure operational excellence while managing opening/closing duties as the manager on duty.

The role emphasizes leadership, a customer-centric mindset, and the ability to train staff on brand standards, using reports to push performance and growth across the store.