Store Leader (Store Manager)

Activate Games; Scottsdale (AZ); On-site; USD 53,000 - 62,000; Full time

Job summary

An innovative company is seeking a Store Leader to join their dynamic team in Scottsdale. This role involves overseeing daily store operations, ensuring exceptional customer experiences, and leading a team in a fun and engaging environment. The ideal candidate will have strong leadership skills, a passion for technology and gaming, and the ability to foster relationships with both customers and employees. With a competitive salary and a vibrant workplace culture, this position offers a unique opportunity to be part of a forward-thinking organization shaping the future of interactive gaming.

Benefits

Competitive Salary

Medical Benefits

Dental Benefits

Paid Time Off

Casual Dress

On-site Parking

Fun Work Environment

Qualifications

• 2 years of leadership experience in a customer-facing environment.
• Strong communication and multitasking abilities.

Responsibilities

• Oversee daily operations and ensure customer satisfaction.
• Lead hiring and training of new employees.

Skills

Leadership

Customer Service

Communication Skills

Multitasking

Team Collaboration

Education

High School Diploma

2+ Years in Customer Facing Role

Tools

Microsoft Office

Hand and Power Tools

Job description

Join to apply for the Store Leader (Store Manager) role at Activate Games

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Join to apply for the Store Leader (Store Manager) role at Activate Games

#Enter the Game – coming soon to Activate Scottdale (Paradise Valley)

Activate is a technology company building interactive gaming facilities across US, Canada, and beyond into the global market. We take entertainment into the future by fusing technology and physical activity to create live-action gaming experiences. We are looking to expand our store operations team with an addition of a Store Leader at our brand new store in Paradise Valley located at 4848 E Cactus Road, Unit 900, Scottsdale, AZ 85254. To learn more about us, click here and follow us on Instagram and Facebook @activategames.

The Store Leader at Activate works under the direction of the Regional Leader and plays a critical role leading a team that will deliver excellent customer experience in a dynamic and fun environment. The Store Leader should demonstrate strong leadership, customer service skills, the ability to work well both in a team and individually, and a curiosity for all things tech and gaming related.

Essential Duties And Responsibilities

Operations and Maintenance

• Oversee day to day operations including interpreting and communicating company expectations; must be flexible and available to address issues that may arise
• Create a lasting experience with customers and ensure their satisfaction is a top priority
• Effective understanding of key performance indicators
• Help maintain brand consistency through positive customer experiences and local event involvement
• Perform regular general inspections of front desk and gaming areas
• Perform daily cleaning and maintenance duties in compliance with company standards
• Responsible for preventing security or safety concerns by adhering to outlined procedures, providing training to employees and identifying risks that may exist
• Provide regular updates to Regional Leader on store operations, facility issues and suggest areas for improvement
• Oversee the day-to-day maintenance process flow required for the facility
• Audit and own the inventory process flow, managed by the Team Lead for maintenance, merchandise, and vending products
  
  

Team Leadership

• Scheduling duties, as required, to ensure peak periods are properly staffed
• Leading in the hiring of new employees and creating a talent pipeline
• Managing performance of employees, including accountability coaching and development
• Participate in planning meetings to prepare and roll out various training and initiatives
• Identify and implement improvements when necessary and provide updates to the team to enhance customer experience
  
  

Working Environment

• Capacity to lift and carry merchandise, supplies and equipment weighing up to a certain limit, as required for stocking shelves, organizing inventory, and completing store task
• Capability to bend, stoop, and reach to access merchandise, perform cleaning and maintenance tasks, and ensure the overall presentation and organization of the store
• While performing the duties of this job, you may be required to sit, stand, walk, reach with your hands and arms, stoop, kneel, crouch, crawl, and communicate with others for long periods of time
• Regular use of maintenance equipment such as hand and power tools, with occasional use of ladder
• Must be comfortable working in an environment with bright flashing lights, loud music, and fog
• Must be capable of lifting weight up to 50 lbs. consistently and standing for extended periods, typically 8 hours
• Must be able to work day, evening, and weekend shifts (ability to work various shifts starting as early as 8 am and ending at 1 am is required)
  
  

The Qualifications

• Demonstrated leadership ability with 2 years of experience in a customer facing environment
• Demonstrated strengths in collaborative team environments
• Ability to foster strong relationships with customers and employees
• Excellent communication skills, including listening, and oral
• Proficient in the use of hand and power tools
• Proficient in Microsoft Office and related software
• Multitasking in both leading teams and operational performance
• Highly organized in managing competing priorities
  
  

The Perks

• Competitive salary
• Benefits package (Medical, Dental, and Basic Life)
• Paid time off
• Casual dress
• Fun and dynamic work environment
• On-site parking
  
  

Successful completion of a criminal record check is a condition of employment for this position.

Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request reasonable accommodation for a protected characteristic, contact [e-mail] which is an email monitored for this purpose.

We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Entertainment Providers

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