Store Leader: People-First Retail with Pet Care Impact

PetSmart; Waterbury (CT); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health & Wellness Benefits

401k Plan with company match

Paid time off

Tuition assistance

Flexible schedule

Job summary

A leading pet retail company in Waterbury is seeking a dedicated Store Leader to oversee safety, operations, and associate engagement. You will lead by driving company culture and ensuring exceptional service to pet parents. Ideal candidates will have 4-6 years of retail leadership experience in a dynamic environment and a strong customer service focus. This is a full-time position requiring flexibility in schedule, with a commitment to achieving operational excellence and financial outcomes.

Qualifications

• 4-6 years of retail leadership or experience in a customer-focused environment.
• Full-time availability required; flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail.

Responsibilities

• Responsible for employment decisions such as recruiting, interviewing, and coaching.
• Accountable for the pet parent experience and operational execution.
• Evaluates operations and seeks opportunities to improve processes and services.
• Communicates business and financial objectives within the team.
• Responsible for analyzing and responding to a variety of reporting in the store.

Skills

Retail leadership experience

Customer service orientation

Strong communication skills

Organizational skills

Ability to work under pressure

Job description

A leading pet retail company in Waterbury is seeking a dedicated Store Leader to oversee safety, operations, and associate engagement. You will lead by driving company culture and ensuring exceptional service to pet parents. Ideal candidates will have 4-6 years of retail leadership experience in a dynamic environment and a strong customer service focus. This is a full-time position requiring flexibility in schedule, with a commitment to achieving operational excellence and financial outcomes.