Store Leader – Medical Equipment & Patient Care

Med Mart Home Access; Cincinnati (OH); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Queen City Medmart, LLC (Medmart) is seeking an experienced Store Manager to oversee daily operations at one of our retail locations. You will lead a strong team, drive sales growth, and expand recurring medical supply orders while delivering knowledgeable, professional service to customers.

The ideal candidate is a hands-on leader who motivates staff, ensures accountability, and maintains a positive showroom environment.

Qualifications

• Minimum of 3 years of retail management experience required; 5+ years preferred.
• Proven success leading, coaching, and developing a retail sales team.
• Demonstrated ability to achieve sales goals, drive revenue growth, and improve store performance.
• Experience with employee hiring, performance management, scheduling, and staff retention.
• Strong background in retail operations, inventory management, and customer service.
• Experience handling escalated customer concerns and resolving operational challenges.
• Proficiency with point-of-sale systems, business software, and performance reporting.
• Experience in medical equipment, healthcare, or a related industry is a plus.

Responsibilities

• Lead, motivate, and develop store employees while fostering a positive, collaborative, and team-oriented work environment.
• Establish clear performance expectations and hold employees accountable for meeting company standards and completing assigned responsibilities.
• Manage employee recruitment, hiring, onboarding, training, performance evaluations, corrective action, and termination in accordance with company policies.
• Take responsibility for employee development, team culture, and retention.
• Provide ongoing coaching, feedback, and training to improve employee performance and product knowledge.
• Oversee employee training on medical equipment, insurance processes, customer service standards, and store procedures.
• Address employee concerns and conflicts promptly, fairly, and professionally.
• Prepare employee schedules and ensure appropriate staffing coverage.
• Lead by example by demonstrating professionalism, strong customer service, and a willingness to assist employees when needed.
• Promote open communication, teamwork, and a culture of accountability.
• Take ownership of overall store sales performance and work toward achieving established sales goals.
• Monitor sales activity, identify opportunities for improvement, and implement strategies to increase revenue and customer traffic.
• Coach employees on sales techniques, product knowledge, and customer engagement to improve overall store performance.
• Step in to assist with customer sales when needed, particularly for complex product needs or escalated situations.
• Identify opportunities to grow recurring medical supply orders by educating customers about eligible products, repeat ordering options, and available programs.
• Actively assist with enrolling customers in recurring supply programs and ensure appropriate follow-up.
• Encourage employees to identify additional products and services that meet customer needs.
• Maintain current product knowledge and ensure employees can confidently explain equipment features, benefits, and available options.
• Maintain effective merchandising, promotional displays, and an inviting showroom environment.
• Support relationships with healthcare providers and other referral sources as opportunities arise.
• Provide weekly updates to management regarding store sales, recurring orders, customer reviews, employee performance, and opportunities for improvement.

Job description

Queen City Medmart, LLC (Medmart) is seeking an experienced Store Manager to oversee daily operations at one of our retail locations. You will lead a strong team, drive sales growth, and expand recurring medical supply orders while delivering knowledgeable, professional service to customers.

The ideal candidate is a hands-on leader who motivates staff, ensures accountability, and maintains a positive showroom environment.