Store Leader: Inspire Teams, Elevate Client Experience

sephora.com; Beverly Hills (CA); On-site; USD 98,000 - 121,000; Full time

Benefits offered by this job

Health

Wealth

Balance

Growth

Perks

Support

Job summary

Sephora in Beverly Hills seeks a Store Manager to be the heartbeat of the store, guiding daily operations, coaching a diverse team, and elevating the client experience. You will lead with vision, recruit top talent, and drive growth while upholding brand standards in a high-volume retail setting.

The role requires on-site work at 270 N. Beverly Dr, Beverly Hills, CA 90210, and availability for evenings, weekends, and holidays.

Qualifications

• Experience leading high-volume retail teams.
• Proven ability to coach and develop talent.
• Strong communication and conflict management.
• Customer-centric approach to store operations.
• Ability to manage inventory and drive growth.

Responsibilities

• Lead Store Operations & Client Experience. Oversee all daily store operations to deliver a seamless, elevated client experience, driving sales and profitability.
• Inspire & Develop High-Performing Teams. Lead with vision and passion to coach, inspire, and empower a diverse team, fostering growth, accountability, and exceeding performance goals.
• Recruit & Cultivate Top Talent. Attract, recruit, and onboard exceptional talent, building an inclusive team that embodies Sephora’s values and consistently delivers the signature service clients love.
• Drive Performance Through Feedback. Conduct impactful performance appraisals and provide real-time, actionable feedback and mentorship to support each team member’s career journey and engagement.
• Champion Continuous Learning. Foster a spirit of ongoing learning through thoughtful coaching, open dialogue, and providing resources to enable associates and leaders to reach their highest potential.
• Elevate Client Satisfaction. Consistently deliver outstanding service, skillfully resolve concerns, and actively drive engagement through loyalty programs and personalized experiences.
• Ensure Operational Excellence. Uphold Sephora’s standards by maintaining a visually inspiring, immaculate store environment and ensuring compliance with all policies, procedures, and brand guidelines.
• Optimize Resources & Drive Growth. Drive results by optimizing inventory and staffing resources, swiftly adapting to shifting priorities and opportunities within a vibrant, ever-evolving retail landscape.

Skills

Store management

Leadership

Communication

Talent development

Customer experience

Job description

Sephora in Beverly Hills seeks a Store Manager to be the heartbeat of the store, guiding daily operations, coaching a diverse team, and elevating the client experience. You will lead with vision, recruit top talent, and drive growth while upholding brand standards in a high-volume retail setting.

The role requires on-site work at 270 N. Beverly Dr, Beverly Hills, CA 90210, and availability for evenings, weekends, and holidays.