Store Leader for New Opening - Elite Customer Experience

Reformation; Cleveland (OH); On-site; USD 70,000 - 125,000; Full time

Benefits offered by this job

Private health insurance

Commuter benefits

Paid time off & holidays

Retirement planning

Global collaboration

Fertility care support (Carrot)

Clothing discount

Volunteer time off

Job summary

Reformation is opening a new store at Pinecrest Mall in Cleveland, OH, and is seeking a Store Manager to drive sales, operations, and a premier customer experience. The role requires managing payroll, scheduling, training, and KPI performance with a focus on sustainability storytelling and brand values.

The candidate will report to the Regional Director and must bring 5+ years of retail experience with 4+ years in management, plus strong leadership and cross-functional collaboration.

Qualifications

• Minimum of 5 years Retail Experience required.
• Minimum of 4 years Retail Management Experience required.
• Experience working with a sales or retail organization and/or operationally intensive business.
• Ability to work in a fast-paced, cross functional team environment setting.

Responsibilities

• Measure and Monitor sales performance taking action to improve business performance when needed.
• Ownership of operational execution of store to achieve necessary revenue targets while balancing budget and expenses
• Use a high level of business acumen to understand the business drivers and opportunities and build solutions.
• Consistently meet and exceed store sales goals.
• Drive the execution of an elevated client experience acting as a brand ambassador - embody brand values, engage customers on the brand and share the stories of Reformation with a focus on educating on sustainability.
• Lead the sales floor and deliver an excellent customer experience through a customer first mindset to build loyal client relationships
• Assist customers and monitor client interaction with the team and technology, provide in the moment coaching for continuous improvement
• To create an optimal balance of sales and service by having the right people, in the right place at the right time through effective scheduling while achieving payroll goals
• Deliver and maintain extraordinary customer experience NPS scores.
• Uphold consistent inventory accuracy and controls in store. Lead & train the team in store to ensure consistent deliverables.
• Contribute to Loss Prevention in all areas of the business, set expectations & own training for the store team.
• Ensure facility maintenance, presentation and organization.
• Lead merchandising presentation and concept standards utilizing retail & product reporting to regularly strategize for the customer experience and productivity of the business.
• Provide real-time and weekly feedback on product and sales performance to corporate partners to influence allocations and the success of the business
• Ensure the selling floor reflects the brand and concept standards at all times, train support staff and develop talent in visual and digital merchandising
• To manage the day-to-day performance of the retail teams, enabling progressive career development and an incredible employee experience.
• Accountable for hiring, training and development of the store team across all areas of the business.
• Provide performance feedback to ensure growth, change and results Understand current culture and areas for improvement, work with Regional Director for constant improvement through activations, recognition, and thorough communication
• Own Reviews / Development Plans / Disciplinary Action and Corrective Action for the team

Skills

Retail Experience

Retail Management Experience

Customer service

Communication skills

Interpersonal skills

Job description

Reformation is opening a new store at Pinecrest Mall in Cleveland, OH, and is seeking a Store Manager to drive sales, operations, and a premier customer experience. The role requires managing payroll, scheduling, training, and KPI performance with a focus on sustainability storytelling and brand values.

The candidate will report to the Regional Director and must bring 5+ years of retail experience with 4+ years in management, plus strong leadership and cross-functional collaboration.