Store Leader: Drive Service & Profits

Paper Source, Inc.; Lynnfield (MA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Employee Discount

EAP

Sick Pay

Paid Time Off including Maternity and/

Parental Leave

Company Holidays

401(k) with Company Match

Health Benefits (Medical, Dental, and

Vision

Transit

Tuition Reimbursement

Job summary

Paper Source, Inc. is seeking a Store Manager in Lynnfield, MA to lead a beautifully merchandised, profitable store dedicated to exceptional customer service.

You’ll coach and develop a team, drive sales, oversee store operations, and collaborate with regional partners to improve performance. You’ll recruit, train, and manage schedules, balance visual standards with efficiency, and ensure a positive customer experience while controlling costs.

Qualifications

• Demonstrate passion for customer service and knowledge or desire to learn about our brand/products.
• Experience leading, managing and developing employees at all levels.
• Experience managing payroll and scheduling effectively.
• Experience driving positive key financial results.
• Ability to organize, plan and prioritize workload.
• Manage your own time efficiently and effectively.
• Able to delegate and to work through others well.
• Communicate clearly across all levels of the business.
• Build collaborative working relationships at all levels.
• Deliver honest and constructive feedback, holding team members accountable.
• Flexible schedule including night and weekend shifts.
• 1–2 years of supervisory experience; 2+ years retail experience preferred.

Responsibilities

• Provide consistent, friendly, informed service to customers and train store team to deliver first-class experiences.
• Achieve sales goals and profitability while delivering operational excellence and minimizing loss.
• Maintain vibrant store visuals through merchandising standards and presentation.
• Build and coach the team; assess performance and drive development.
• Oversee store operations, receiving and day-to-day processes.
• Identify business obstacles and collaborate with market/regional partners for improvements.
• Develop store team based on strengths with coaching and feedback.
• Assess store from the customer’s perspective and drive improvements with leaders.
• Communicate respectfully and urgently on key issues to the team.
• Ensure compliance with safety, customer experience and operations standards.
• Actively recruit and hire staff; coordinate with nearby stores when needed.
• Use rosters to schedule efficiently and optimize payroll.
• Address shrinkage and expense control with the team.

Skills

Customer service

Leadership

Payroll management

Scheduling

Financial results

Planning

Time management

Delegation

Communication

Collaboration

Feedback

Flexible schedule

Supervisory experience

Retail experience

Job description

Paper Source, Inc. is seeking a Store Manager in Lynnfield, MA to lead a beautifully merchandised, profitable store dedicated to exceptional customer service.

You’ll coach and develop a team, drive sales, oversee store operations, and collaborate with regional partners to improve performance. You’ll recruit, train, and manage schedules, balance visual standards with efficiency, and ensure a positive customer experience while controlling costs.