Store Leader: Drive Sales & Customer Experience

Victoria's Secret; Texas City (TX); Hybride; USD 50 000 - 70 000; Plein temps

Résumé du poste

Victoria''s Secret is seeking a Store Manager to lead the store team and deliver exceptional customer and associate experiences. This role reports to the District Manager and focuses on driving top-line sales, coaching the team, and maintaining brand standards.

The Store Manager will oversee payroll, inventory control, and visual merchandising while ensuring operational excellence. They will develop leaders within the store and manage weekly schedules to optimize performance.

Qualifications

• Experience leading a sales floor and coaching a team.
• Ability to manage payroll, inventory, and visual merchandising.
• Ability to lift up to 40 pounds and stand for long periods.

Responsabilités

• Leading and delivering exceptional customer experiences while coaching and developing the team.
• Overseeing visual merchandising, payroll, inventory control and operational standards.
• Owning or overseeing weekly schedules for leaders and associates.
• Driving top-line sales and ensuring brand consistency through leadership, training and execution.

Description du poste

Description

A Victoria’s Secret & Co Store Manager is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales at Victoria’s Secret. This role reports to the District Manager.

Primary Responsibility:

The Store Manager has the primary responsibility of driving top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling. In addition, the Store Manager ensures operational excellence through visual merchandising, payroll management, inventory control, and delivering on our operational standards. The Store Manager drives consistency in performance and execution through business insights and actions to deliver results. It is their responsibility to coach and develop leaders within their area of responsibility by being a content expert in all areas of the store: brand, team and operations. They also own or oversee the weekly schedules of leaders and associates

Direct Reports as assigned (based on store volume):

Customer Experience Manager(s), Customer Experience Leads(s), and Associates

All Store Leadership Team responsibilities include:

• Leading and demonstrating company values within the store.
• Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling.
• Conducting associate observations and associate coaching
• Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer.
• Linking results to behaviors and actions to drive top-line sales.
• Independently managing labor hours within the store to drive top line sales and profit.
• Owning the overall appearance and presentation of the brand by maintaining visual merchandising standards.
• Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
• Demonstrating and leading company policy and procedures.
• Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing.
• This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks

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