Store Leader: Customer Experience & Ops

Lids; Lakewood (CO); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Retirement plan

Uncapped monthly bonus potential

Employee discount

Career development

Job summary

Lids is seeking an Assistant Store Manager in Lakewood, CO. The role focuses on leading the selling strategy, coaching staff, ensuring top-notch customer service, and maintaining store operations.

You will drive KPIs, manage schedules, and uphold Lids' standards in a busy retail setting. Ideal candidates excel at team leadership, are results-driven, and can handle daily operational tasks such as cash control, inventory, and visual merchandising with an emphasis on a positive, inclusive customer

Qualifications

• Proven ability to drive sales while minimizing loss.
• Strong interpersonal and communication skills for a customer-centric environment.
• Capable of working unsupervised and taking initiative.

Responsibilities

• Lead the selling strategy to achieve KPIs and deliver exceptional customer service.
• Resolve customer feedback and escalations in the moment.
• Maintain visual merchandising standards and store cleanliness.
• Manage store operations, cash handling, and inventory processes.
• Open/close the store and schedule staff according to peak periods.

Skills

Sales results

Interpersonal skills

Independent work

Job description

Lids is seeking an Assistant Store Manager in Lakewood, CO. The role focuses on leading the selling strategy, coaching staff, ensuring top-notch customer service, and maintaining store operations.

You will drive KPIs, manage schedules, and uphold Lids' standards in a busy retail setting. Ideal candidates excel at team leadership, are results-driven, and can handle daily operational tasks such as cash control, inventory, and visual merchandising with an emphasis on a positive, inclusive customer