Store Leader: Customer Experience & Growth

Circle K; Balcones Heights (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Circle K store in Balcones Heights, Texas is seeking a Store Manager to lead daily operations, supervise staff, and ensure top-tier customer service. You will oversee staffing, inventory, merchandising, and financials while maintaining company standards.

The role requires strong leadership, communication, and the ability to collaborate with suppliers and associates to drive sales and meet budgets. This position is based on-site at the Balcones Heights location.

Qualifications

• High School diploma or GED preferred.
• Experience in retail sales preferred.
• Ability to supervise and train for the use of equipment, tools and materials listed in the CSR and ASM job description.
• Ability to supervise and manage the functions listed in the CSR and ASM job description.
• Ability to use computer, or acquire those skills necessary to use a computer at the site, which includes analysis of reports, inventory control, cash control, counseling notices, etc.
• A valid driver's license and adequate transportation to/from bank and corporate management meetings.
• Ability to communicate (orally and in writing) in English.

Responsibilities

• Recruit, hire and train positive, enthusiastic employees, ensuring excellent customer service.
• Develop, manage and assign tasks appropriately to ensure the site is clean, adequately stocked, organized and well kept based on Company standards.
• Maintain a professional and supportive image among subordinates and supervisor.
• Schedule employees within Company guidelines to maximize customer service and maintain site image.
• Develop positive and professional relationships with all suppliers.
• Promote excellent service and resolve customer complaints in a timely, professional manner.
• Prepare on-going and timely performance appraisals in writing for all employees, providing proper performance based feedback.
• Train all employees ensuring that customer service, site image and marketing execution meet Company standards.
• Develop ways and means to ensure that all employees receive proper communication in a timely manner.
• Evaluate and develop specific action plans to address the needs of the site in order to reach the desired objectives.
• Organize and maintain all site files and manuals.
• Manage and supervise store employees to ensure that all required and requested reports due are completed accurately and timely.
• Manage and supervise store employees to ensure that all merchandise is stocked, attractively displayed and priced correctly.
• Analyze daily sales and expense information and take appropriate action to maximize sales and net profits.
• Budget and forecast P&L lines, as well as understand and manage merchandise margins.
• Safeguard and account for all money received and disbursed.

Skills

Retail sales experience

Leadership / supervision

Communication skills

English communication

Computer proficiency

Valid driver's license

Education

High School diploma or GED

Job description

Circle K store in Balcones Heights, Texas is seeking a Store Manager to lead daily operations, supervise staff, and ensure top-tier customer service. You will oversee staffing, inventory, merchandising, and financials while maintaining company standards.

The role requires strong leadership, communication, and the ability to collaborate with suppliers and associates to drive sales and meet budgets. This position is based on-site at the Balcones Heights location.