Store Leader & Customer Experience Coach

Talbots; Indianapolis (IN); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Merchandise discount

Benefits package

Referral program

Job summary

Talbots in Indianapolis, IN is seeking a dedicated store associate focused on delivering exceptional customer service and style guidance. You will help customers look and feel their best while driving store sales through meaningful interactions and product knowledge.

You will contribute to a positive team environment, coaching peers, and maintaining operational standards in a fast-paced retail setting. Flexibility to work weekends/holidays and lift up to 40 lbs is required.

Qualifications

• Passionate about selling with a natural ability to drive traffic.
• Professional with strong work ethic, integrity and respect for others.
• Customer-centric with focus on exceptional service driving store sales.
• Educator/coach to mentor associates based on strengths.
• Organized and strategic with ability to make independent decisions.
• Clear communicator of business information and brand initiatives.
• Ambitious, enthusiastic and friendly, able to work in a diverse environment.
• Able to navigate POS/iPad/handheld systems.

Responsibilities

• Create a culture of hospitality through exceptional customer experiences that build relationships.
• Provide style advice to help customers look and feel their best.
• Deliver exceptional customer service and promote products to build loyalty.
• Achieve sales and hospitality metrics through clientelling and outreach.
• Coach, train and hold the team accountable for standards.
• Prioritize daily tasks balancing customer needs with business priorities.
• Maintain knowledge of fashion trends and competitive landscape to maximize sales.

Skills

Customer service

Sales

Communication

Team leadership

Retail experience

Tools

POS systems

Handheld devices

Job description

Talbots in Indianapolis, IN is seeking a dedicated store associate focused on delivering exceptional customer service and style guidance. You will help customers look and feel their best while driving store sales through meaningful interactions and product knowledge.

You will contribute to a positive team environment, coaching peers, and maintaining operational standards in a fast-paced retail setting. Flexibility to work weekends/holidays and lift up to 40 lbs is required.