Store Leader & Customer Experience Champion

PacSun; Roanoke (VA); On-site; USD 55,000 - 70,000; Full time

Job summary

Pacsun in Roanoke, VA is seeking a full-time Store Manager to lead store operations, drive sales, and deliver an engaging customer experience. You’ll train and coach teams, manage visual standards, and implement company directives to meet targets. Flexibility for weekend and holiday hours is required.

Qualifications include a four-year degree (preferred) and proven retail leadership with strong communication skills and a track record of achieving sales goals.

Qualifications

• Four-year degree or equivalent preferred.
• Proven ability to drive sales results.
• Strong communication and interpersonal skills.

Responsibilities

• Prioritizes and delegates tasks to meet selling, visual, and operational needs.
• Builds product confidence by using basic and seasonal educational tools.
• Supports and executes product, visual and marketing directives, maintaining standards.
• Maintains a clean, organized store and stockroom for a safe customer experience.
• Anticipates customer needs and solves for yes to ensure satisfaction.
• Coaches management and associate teams to align with company goals.
• Drives digital sales strategies including ship from store and BOPIS.

Skills

Retail leadership

Sales performance

Interpersonal skills

Communication skills

Store operations

Education

Four-year college degree

Job description

Description

Join the Pacsun Community

Pacsun is dedicated to delivering an exclusive collection of the most relevant brands and styles to a community of inspired youth. Through partnerships with brands such as adidas, Brandy Melville, Essentials Fear of God, our own brands, and many more.

Our Pacsun community believes in and understands the importance of using our voice, platform, and resources to inspire and bring about positive development. Our program PacCares supports and partners with organizations that align with our internal and external initiatives surrounding mental health, diversity, and equality. Join the Pacsun Community.

Learn more here:

A day in the life, what you’ll be doing:

• Prioritizes and delegates tasks to meet all selling, visual, and operational needs
• Builds product confidence by creating accountability and expertise through use of basic and seasonal educational tools
• Supports and executes all product, visual and marketing directives, and maintains standards set by the company
• Maintains a clean, well-organized, replenished store and stockroom, promoting a safe working and shopping environment to maximize the customer experience
• Anticipates and determines customer needs and “solves for yes” in order to ensure customer satisfaction
• Fosters an environment that delivers an engaging, positive and authentic selling experience to ensure customers return to the store
• Accountable to self and others for achieving all company sales, metric and operational goals
• Understands key business reports and payroll tools to evaluate and urgently communicate action steps to drive performance, both topline and expense
• Creates shortage action plans to minimize loss and achieve shrinkage goal
• Drives and executes all digital sales strategies including ship from store and BOPIS within the store
• Communicates store and customer feedback to the District or Market Manager to grow the business
• Consistently coaches the Management and Associate teams to ensure alignment and motivation around the company’s strategies and goals
• Accountable to performance manage underperforming members of his/her team by partnering with their supervisor, and when required, HR
• Reflects the PacSun brand by demonstrating passion and affinity for product, brands, fashion and trends
• Demonstrates willingness, aptitude, and initiative to learn what is unknown about product, brands, fashion and trends

What it takes to Join:

• Passion for product, brands, fashion and trends
• Four-year college degree or equivalent preferred
• Effective written, verbal and presentation skills
• Strong interpersonal and communications skills with the ability to communicate at all levels
• Proven ability to drive sales results in a high sales volume environment
• Ability to interpret all policies and procedures to resolve customer and associate issues
• Willingness to travel periodically to attend meetings/workshops (overnight may be necessary)
• Proficient in math and possesses strong computer skills
• Minimum five years retail experience required, with a proven ability to drive sales results
• Minimum of two years of retail management experience required

Developing the Community/ Leadership Qualities:

• Operate with the highest level of conduct, integrity, and confidentiality; setting the example for leaders and associates.
• Develop and nurture strong cross functional partnerships; driving business results and inspiring a culture of transparency, collaboration, and accountability.
• Serve as a Pacsun advocate in the industry and marketplace.
• Recruit, identify, develop, and retain talent that delivers performance excellence.
• As a manager, serve as a leader of company culture, norms, and conduct.
• Ability to balance a strong management presence with a high level of approachability, encouraging and eliciting associate feedback and interaction.

Physical Requirements:

The physical demands described here are representative of those that are required by an associate to successfully perform the essential functions of this job.

• The associate must frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 35 pounds.
• The associate must frequently sit/stand for long periods of time and climb ladders as needed.
• While performing the duties of this job, the associate is regularly required to talk or hear. The associate is frequently required to sit; stand; walk; use hands to finger, handle or feel; as well as reach, twist or squat.
• Ability to maneuver around sales floor, stockroom and office areas.
• Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.
• Ability to work in open environment with fluctuating temperatures and standard lighting.
• Hotel, Airplane, and Car Travel may be required.

Position Type/Expected Hours of Work:

This is a full-time position. As a National Retailer, flexibility with work schedule (able to work weekends, nights, peak holiday periods) is required.

Other Considerations:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to qualified individuals with disabilities to enable them to perform the essential functions of the role.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.