Store Leader

Range USA; Knoxville (TN); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

Unlimited Shooting – Free Classes

Discounts (online and in-store)

Paid training

Job summary

Range USA is seeking a Store Leader in Knoxville, TN to oversee overall store performance and lead a team of associates in delivering the Range USA experience. This role focuses on sales execution, customer service, and regulatory compliance to ensure a safe, welcoming environment.

The Store Leader will drive revenue, coach staff, and maintain operational discipline, including scheduling, merchandising, pricing, and inventory controls, while upholding safety protocols and company standards.

Qualifications

• 3+ years of retail management experience required.
• Leadership of 10+ associates in a retail environment.
• Strong leadership, communication, and coaching skills.
• Proven ability to drive sales and operational performance.
• Experience with POS systems, inventory tools, and Microsoft Office.
• Flexible availability, including nights, weekends, and holidays.

Responsibilities

• Lead a team of store associates and leaders to deliver the Range USA experience.
• Drive store revenue, memberships, and KPIs.
• Coach and develop high-performing team members.
• Maintain scheduling discipline, inventory accuracy, and store standards.
• Ensure compliance with safety, ATF, OSHA, and company policies.

Skills

Retail management

Team leadership

Communication

Sales drive

POS systems

MS Office

Flexible hours

Tools

POS systems

Microsoft Office

Job description

Range USA is the nation’s largest operator of indoor shooting ranges — a friendly and safe place to shop, shoot, and learn. We’re committed to making every visit easy, welcoming, and memorable, and we believe every member of our team plays a direct role in that. We’re growing nationwide, and we want the right people with us. At Range USA, your work has real impact.

Position details

Position title: Store Leader

Reports to: District Leader

Classification: Full-Time / Exempt / Salaried / On-Site

Position Overview

The Store Leader is responsible for overall store performance, leading a team of associates to deliver the Range USA experience. This role oversees sales execution both personal and store, team development, operational efficiency, and regulatory compliance, while fostering a culture of safety, accountability, and service excellence.

Core values alignment

• Curious — ask questions, find and solve problems
• Passionate — care deeply about the brand, team, and customers
• Do it Right — take pride in accuracy and credibility
• Service — put others above ourselves

Key Responsibilities

We’re looking for a leader who excels in:

• Sales & Business Acumen – Drive revenue both personal and store, KPIs, and profitability
• Customer Experience Excellence – leads thru example and coaching to excellence
• People Development – Coaches, trains, and builds high-performing teams
• Operational Discipline – Maintains strong execution by validation of scheduling, inventory, and store standards
• Safety & Compliance Leadership – Ensures strict adherence to firearm safety, ATF, OSHA, and company policies

Sales & Performance Management

• Drive personal and store revenue, memberships, and key performance indicators (KPIs)
• Monitor individual and team sales performance; coach to improve results
• Utilize reporting and financial insights to guide business decisions
• Promote a strong sales culture focused on customer needs and education

Leadership & Team Development

• Oversee the recruiting, training, and development of a high-performing team of store associates and leaders
• Provide ongoing coaching, feedback, and performance management
• Ensure clear roles, expectations, and accountability across the team

Operations & Execution

• Customer Service-Creates a welcoming, service-driven culture that delivers a best-in-class experience
• Oversee scheduling to align labor with business demand
• Validate store standards including merchandising, pricing, and cleanliness
• Validate accuracy in inventory management and reporting when ASL not present

Safety & Compliance

• Validate full compliance with ATF regulations and internal policies
• Validation of OSHA, EPA, and local regulatory compliance, including lead safety. Enforce all firearm safety protocols and range safety standards

Communication & Collaboration

• Partner with District Leaders and Support Center teams to drive store performance
• Identify and resolve operational or customer experience challenges

Desired Skills & Experience

• 3+ years of retail management experience required
• Leadership of 10 or more associates in a retail environment
• Strong leadership, communication, and coaching skills
• Proven ability to drive sales and operational performance
• Experience with POS systems, inventory tools, and Microsoft Office
• Flexible availability, including nights, weekends, and holidays

Employee Benefits

• Medical, Dental, and Vision health insurance
• Unlimited Shooting – Free Classes
• Industry-leading online and in-store discounts
• Manufacturer rewards and points program
• No firearm experience needed — we offer paid training