Store Lead - Viewmont Mall - Part Time

The Children's Place; Dickson City (Lackawanna County); On-site; USD 21,000 - 28,000; Full time

Job summary

The Children's Place in Scranton, PA is seeking a Store Lead to support the Store Leadership Team by handling cash-wrap, opening and closing procedures, and acting as Leader on Duty (LOD). You will represent the brand, engage customers, maintain store standards, and support teamwork and employee development.

Responsibilities include coaching associates, addressing performance concerns with the team, supporting training initiatives, and driving store profitability while maintaining a positive

Qualifications

• Must have strong customer engagement and the ability to build rapport with shoppers.
• Attention to detail is essential for accurate inventory, merchandising, and cash handling.
• Ability to prioritize tasks and manage time in a dynamic retail environment.
• Strong team collaboration and willingness to support Store Manager and peers.
• Comfort with giving and receiving performance feedback in a constructive manner.
• Commitment to self-development and continuous learning in a fast-paced setting.
• Excellent communication skills and the ability to adapt messaging to customers and colleagues.
• Flexibility to adjust to shifting priorities and work hours.
• Proficiency with Microsoft Office and familiarity with store internal applications.
• Ability to work a flexible schedule, including weekends, to meet business needs.

Responsibilities

• Assist in developing talent through coaching conversations with associates.
• Partner with Store Manager to address performance concerns.
• Support company training and development initiatives.
• Provide timely, objective feedback and uphold brand standards.
• Assess performance and deliver feedback during reviews.
• Motivate associates to build brand loyalty and positive store atmosphere.
• Demonstrate exceptional customer service on the sales floor and maintain high standards.
• Represent the company professionally and positively.
• Support management to maximize productivity through knowledge and customer service.
• Participate in Leader on Duty program to drive sales and control payroll.
• Process payroll weekly and adjust schedules as needed.
• Maintain a clean, organized stockroom and adhere to policies.
• Ensure CRE standards and safety requirements are met.

Skills

Customer engagement

Detail oriented

Task prioritization

Teamwork

Feedback delivery

Self-development

Effective communication

Adaptability

Time management

Microsoft Office

Internal applications

Education

High school diploma

Job description

Location:

Scranton, Pennsylvania

Job Summary:

The Store Lead will be responsible for supporting the Store Leadership Team by completing cash-wrap operations, opening and closing procedures, and acting as Leader on Duty (LOD). The Store Lead will represent the brand, operate in a professional manner, engage customers, maintain store standards, and support teamwork and employee development.

Responsibilities:

Key Accountabilities:

• Assist in developing talent through the training of associates, including giving in-the-moment coaching conversations
• Partners with Store Manager to address an performance concerns with associates
• Support and participate in all company training and development initiatives
• Foster a positive work environment and provides direct, objective feedback in a timely manner
• Assess performance and provide the appropriate level of feedback on a daily basis and during the annual performance review process
• Motivate and inspire the associates to build brand loyalty and create a positive store environment for both internal and external customers
• Model, encourage, and demonstrate exceptional customer service behaviors while on the sales floor and maintain high standards throughout the store while ensuring the integrity of the brand
• Represent the company in a professional and positive manner
• Support the management team to maximize productivity through operational and product knowledge, customer service and participating in an completing key store initiatives
• Participate in the Leader on Duty (LOD) program by providing an exceptional customer shopping experience, and driving store profitability while leveraging payroll
• Process payroll weekly
• Modify schedule based on business climate
• Help maintain a clean, organized, and efficient stockroom, adhering to set policies
• Ensure Environment (CRE) Standards & Safety requirements are being met

Education and Experience:

• High school diploma or equivalent
• 1-3 years previous retail experience
• Must be at least 18 years of ag

Skills and Behaviors:

• Excellent customer engagement
• Must be detail oriented
• Ability to prioritize tasks
• Ability to work in team environment
• Ability to give and receive performance-based feedback
• Must embrace self-development
• Must be an effective communicator
• Must be adaptable and flexible to changing priorities
• Excellent time management, planning, and organization skills
• Proficient in Microsoft Office
• Ability to adapt to and learn internal applications
• Ability to work a flexible schedule, including weekends, to meet business needs and the PT/FT Availability Requirements set by the Company
• Ability to maneuver on sales floor and stockroom; climb ladder, lift and carry up to 50 lbs

The Children’s Place is an Equal Opportunity Employer committed to a diverse and inclusive work environment.