Store Lead Supervisor II - Elevate Customer Experience

Tapestry, Inc.; Albertville (MN); On-site; USD 33,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid paternity and maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach, a global fashion house, is hiring a Brand Ambassador in Minnesota. You will lead the sales floor, embody Coach values, and drive store initiatives while fostering team development and a customer‑centric culture.

You will analyze sales data, support recruiting and training, and ensure policy compliance to help achieve store goals and KPIs. This role requires 1+ year leadership experience in retail and the ability to lift up to 50 pounds.

Qualifications

• 1+ years of equivalent experience managing a competitive retail space at the Lead Supervisor level.
• Can bend, reach, stretch, lift, carry and move at least 25 pounds and, at times, lift and carry product, cartons, props or fixtures up to 50 pounds.
• Ability to lift at least 25 lbs. regularly (up to 50 lbs. occasionally), to climb, bend, kneel, and maneuver the sales floor and stockroom.

Responsibilities

• Maintains strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience.
• Serves as a Brand Ambassador embodying Coach values and increasing brand awareness.
• Leads implementation of company initiatives and supports full operation of the business.
• Maintains a growth mindset for business and personal development initiatives.
• Establishes trust, maintains integrity, and supports an environment of collaboration within the store and throughout the organization to promote a fair, positive experience and an inclusive culture among the team.
• Monitors and analyzes sales data, identifies trends, and makes recommendations to enhance store performance and implement individualized team development to increase overall customer experience.
• Exemplifies strong business acumen and executes forward‑planned strategies to achieve leadership initiatives surrounding store goals and KPIs.
• Supports the store with recruiting, interviewing, performance evaluation, high‑level training as needed.
• Provides necessary feedback and guidance geared to improve individual performance on all levels; holds team accountable for achieving individual and business goals.
• Adheres to and enforces team compliance of company policies and procedures in addition to store operational procedures.
• Assists in executing innovative strategies for exceptional customer experiences for both internal and external partners.
• Creates a customer‑centric culture that prioritizes customer satisfaction and mentors the team on clienteling strategy to build long‑term relationships to meet business goals.

Job description

Coach, a global fashion house, is hiring a Brand Ambassador in Minnesota. You will lead the sales floor, embody Coach values, and drive store initiatives while fostering team development and a customer‑centric culture.

You will analyze sales data, support recruiting and training, and ensure policy compliance to help achieve store goals and KPIs. This role requires 1+ year leadership experience in retail and the ability to lift up to 50 pounds.