Store Lead - Sales & Team Coach

Osni-Ponca-LLC; Lincoln (NE); On-site; USD 32,000 - 46,000; Full time

Job summary

Ponca Smoke Signals/Osni in Lincoln, NE seeks a Lead Sales Associate to oversee day-to-day shop operations, coach sales staff, and drive customer satisfaction. You will manage opening/closing, cash handling, and inventory while upholding brand guidelines and community values.

Responsibilities include coaching, sales strategy, and ensuring compliance with safety and policy standards. Flexible hours including weekends may be required.

Qualifications

• Must be 21 years of age or older.
• High school diploma or equivalent (college degree preferred).
• 2+ years of experience in a retail or sales role preferred, with at least 1 year in a supervisory or leadership position.

Responsibilities

• Lead and motivate a team of Sales Associates to achieve store sales goals and maintain high levels of customer satisfaction.
• Ensure the store’s visual presentation, inventory, and merchandising standards align with company and brand guidelines.
• Provide coaching and feedback to team members to improve performance and customer service.
• Oversee daily store operations, including opening/closing procedures, change orders, daily deposits, access to safe, cash handling, and ensuring the store is adequately stocked.
• Assist customers by answering questions, offering recommendations, and completing purchases.
• Monitor inventory levels and assist with restocking and reordering items.
• Handle customer concerns or complaints with professionalism and resolve issues efficiently.
• Ensure the store adheres to operational policies, safety procedures, and regulatory compliance.
• Assist the Retail Manager in maintaining accurate sales records, reporting, and tracking of store performance.
• Communicate with Retail Manager regarding the need for staff meetings, training sessions, and feedback for performance reviews.
• Help develop promotional strategies to drive sales and encourage repeat business.
• Represent the values of the Ponca Tribe of Nebraska and Osni and promote the store as a reflection of its cultural heritage.
• Perform other duties as assigned.

Skills

Leadership

Customer service

Communication

Problem solving

Organizational skills

Cash handling

Education

High school diploma

College degree preferred

Tools

POS systems

Cash register

Scanners

Job description

Ponca Smoke Signals/Osni in Lincoln, NE seeks a Lead Sales Associate to oversee day-to-day shop operations, coach sales staff, and drive customer satisfaction. You will manage opening/closing, cash handling, and inventory while upholding brand guidelines and community values.

Responsibilities include coaching, sales strategy, and ensuring compliance with safety and policy standards. Flexible hours including weekends may be required.