Store Lead: Night Operations & Customer Service

Safeway; Homer (AK); On-site; USD 42,000 - 60,000; Full time

Job summary

Safeway’s Person In Charge (PIC) serves as the primary store leader in the absence of the Store Manager and assistants, ensuring profit, efficiency and top-tier customer service. The PIC supervises staff, acts as cashier-checker, and may work across departments to maintain operations and service levels.

Key responsibilities include customer service, emergency handling, policy compliance, stock replenishment, and cash register duties.

Qualifications

• Ability to follow company customer service procedures.
• Ability to interact with customers and co-workers.
• Ability to understand and follow instructions.
• Knowledge of all positions within the store.
• Ability to work independently.
• Desirable: prior experience as a clerk or manager.

Responsibilities

• Provide customer service as defined by the employer within company policy.
• Responsible for handling emergencies, customer complaints, employee or customer accidents and supervising all store personnel.
• Maintains high level of familiarity with company policies and procedures.
• Supervises the sales floor to monitor service and replenishment of products.
• Replaces stock in displays surrounding the checkout area.
• Assists in maintaining a clean and safe work environment within the store.
• Assists other cashiers with computer, register, and scanner problems.
• Performs basic office functions to assist customers and personnel.
• Operates electronically scanning cash register to total customers’ final bill.
• Receive payment for customer purchase and count back correct change.
• Bag groceries and assist customers with carry out.
• May be responsible for completing close of day function in the office.
• May count tills when other cashier-checkers leave.
• Other duties as assigned.

Skills

Customer service

Interpersonal skills

Independent work

Follow procedures

Store knowledge

Clerk/Manager experience

Job description

Safeway’s Person In Charge (PIC) serves as the primary store leader in the absence of the Store Manager and assistants, ensuring profit, efficiency and top-tier customer service. The PIC supervises staff, acts as cashier-checker, and may work across departments to maintain operations and service levels.

Key responsibilities include customer service, emergency handling, policy compliance, stock replenishment, and cash register duties.