Store Lead & Customer Experience Champion

Levi Strauss & Co; Bethesda (MD); On-site; USD 26,000 - 43,000; Full time

Benefits offered by this job

Product discount off regular-price

401(k) match

Paid volunteer hours

Health coverage

Job summary

Levi Strauss & Co. is seeking a Store Manager on Duty in Bethesda, MD to lead daily store operations and drive exceptional customer service. You’ll manage cash handling, shipments, floor sets, markdowns, and replenishment while ensuring a positive shopping experience.

You will coach and onboard team members, partner with managers on complex issues, and support community events to raise brand visibility. Flexibility for evenings, weekends, and holidays is required.

Qualifications

• Progressive retail leadership experience is required.
• Ability to supervise, coach and train staff.
• Exceptional customer service and problem-solving skills.
• Flexible schedule including evenings, weekends and holidays.

Responsibilities

• Manage store as manager on duty, opening and closing.
• Oversee cash handling and merchandise operations (shipment, floor set, markdown, replenishment).
• Resolve customer concerns with positive outcomes.
• Coach and supervise store team; onboard new hires.
• Collaborate with Home Office and local community on events and brand engagement.

Skills

Retail leadership

Coaching

Training

Customer service

Flexibility

Education

High school diploma or GED

Job description

Levi Strauss & Co. is seeking a Store Manager on Duty in Bethesda, MD to lead daily store operations and drive exceptional customer service. You’ll manage cash handling, shipments, floor sets, markdowns, and replenishment while ensuring a positive shopping experience.

You will coach and onboard team members, partner with managers on complex issues, and support community events to raise brand visibility. Flexibility for evenings, weekends, and holidays is required.