Store Lead - Annapolis Mall - Full time

The Children's Place; Annapolis (MD); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Paid Time Off

Employee Discount

401(k) matching

Wellness Reimbursement

Adoption Assistance

Backup care

Job summary

The Children’s Place in Annapolis, MD is seeking a Store Lead to support the Store Leadership Team with cash-wrap operations, opening/closing procedures, and acting as Leader on Duty. You will engage customers, uphold store standards, and contribute to employee development while representing the brand.

Responsibilities include coaching associates, addressing performance, participating in trainings, and driving profitability through effective scheduling and payroll management.

Qualifications

• Education: High school diploma or equivalent.
• 1–3 years retail experience.
• Must be at least 18 years old.

Responsibilities

• Assist in developing talent through coaching and training of associates.
• Partner with Store Manager on performance concerns.
• Support training and development initiatives.
• Foster a positive work environment and provide timely feedback.
• Assess performance and contribute to annual reviews.
• Motivate associates to build brand loyalty and a positive store environment.
• Model exceptional customer service and maintain brand standards.
• Support management to maximize productivity through operations and product knowledge.

Skills

Customer engagement

Detail oriented

Task prioritization

Teamwork

Feedback delivery

Communication

Adaptability

Time management

Microsoft Office

Internal applications

Flexible schedule

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Location: Annapolis, Maryland

Job Summary: The Store Lead will be responsible for supporting the Store Leadership Team by completing cash-wrap operations, opening and closing procedures, and acting as Leader on Duty (LOD). The Store Lead will represent the brand, operate in a professional manner, engage customers, maintain store standards, and support teamwork and employee development.

Responsibilities:

• Assist in developing talent through the training of associates, including giving in-the-moment coaching conversations
• Partners with Store Manager to address an performance concerns with associates
• Support and participate in all company training and development initiatives
• Foster a positive work environment and provides direct, objective feedback in a timely manner
• Assess performance and provide the appropriate level of feedback on a daily basis and during the annual performance review process
• Motivate and inspire the associates to build brand loyalty and create a positive store environment for both internal and external customers
• Model, encourage, and demonstrate exceptional customer service behaviors while on the sales floor and maintain high standards throughout the store while ensuring the integrity of the brand
• Represent the company in a professional and positive manner
• Support the management team to maximize productivity through operational and product knowledge, customer service and participating in an completing key store initiatives
• Participate in the Leader on Duty (LOD) program by providing an exceptional customer shopping experience, and driving store profitability while leveraging payroll
• Process payroll weekly
• Modify schedule based on business climate
• Help maintain a clean, organized, and efficient stockroom, adhering to set policies
• Ensure Environment (CRE) Standards & Safety requirements are being met

Education and Experience:

High school diploma or equivalent

1-3 years previous retail experience

Must be at least 18 years of age

Skills and Behaviors:

• Excellent customer engagement
• Must be detail oriented
• Ability to prioritize tasks
• Ability to work in team environment
• Ability to give and receive performance-based feedback
• Must embrace self-development
• Must be an effective communicator
• Must be adaptable and flexible to changing priorities
• Excellent time management, planning, and organization skills
• Proficient in Microsoft Office
• Ability to adapt to and learn internal applications
• Ability to work a flexible schedule, including weekends, to meet business needs and the PT/FT Availability Requirements set by the Company
• Ability to maneuver on sales floor and stockroom; climb ladder, lift and carry up to 50 lbs

Hourly/Salary:

$17.00 - $22.95 Per Hour

Benefits include:

• Paid Time Off
• Employee Discount
• 401(k) and company match
• Wellness Reimbursement
• Adoption Assistance
• free backup care (for kids, pets & the elderly)
• choice of health insurance plans
• company-paid life/AD&D
• short and long term disability
• a variety of voluntary benefits and an employee assistance program

The Children's Place is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

make our PLACE yours Being a part of our team takes collaboration and hard work.

We are seeking top talent who are eager to contribute to a high-performing team! We are proud to be the largest pure-play childrens specialty apparel retailer in North America and continue to celebrate the success of our collection of brands, including The Children’s PLACE, Gymboree, Sugar & Jade and PJ PLACE.