Store Lead

Tailored Brands, Inc.; Wichita (KS); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Store Lead to inspire and coach a retail team while ensuring operational excellence. This role involves partnering with management to achieve sales and service goals, fostering an inclusive store environment, and enhancing the customer experience. As a key leader, you'll motivate your team, drive performance, and implement strategies for growth. If you are a self-motivated individual with a passion for retail and leadership, this is an exciting opportunity to make a significant impact in a collaborative workplace.

Qualifications

• Minimum 1 year of retail or sales experience required.
• Strong organizational and leadership skills are essential.
• Proficient in technology and communication.

Responsibilities

• Inspire and coach store team to achieve performance goals.
• Ensure operational excellence and elevate customer experience.
• Support the management team in achieving store business plans.

Skills

Retail Experience

Sales Experience

Leadership Skills

Communication Skills

Organizational Skills

Problem Solving

Tools

Microsoft Office

POS System

Video Conferencing Tools

Job description

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Reports To

Store Manager

As a Store Lead, you will partner with your Store Manager to support store team members in achieving sales performance expectations through active coaching, developing a team selling environment, and operational excellence when you are the manager on duty. This position is assigned store keys to open and close the store when scheduled, in the capacity of the manager on duty.

Key Responsibilities

• Inspire store team to achieve their best performance
• Execute strategies to maximize growth and potential
• Create an engaged and inclusive store environment
• Elevate the customer experience through operational excellence
• Exceed customer expectations in all interactions

Leadership

• Partner with Store management to lead store staff in achieving sales, service, and operational goals when on duty.
• Model company values and lead by example as an active coach.
• Communicate priorities and sales information effectively to maximize business.
• Assist in recruiting store staff and contribute to an inclusive store environment.

Performance

• Support the management team in achieving store business plans, including sales, customer service, and operational goals.
• Use store reports to inform decision-making.
• Drive business outreach and communicate leads to Store Manager.
• Identify performance opportunities and collaborate on development plans.

Operational Excellence

• Ensure proper staffing to execute initiatives and operational tasks effectively.
• Assist with training on internal operational functions.
• Stay informed on company policies and initiatives.
• Support implementation of store programs to increase efficiency.

Workplace Culture

• Contribute to an engaged and inclusive environment where contributions are valued.
• Support learning and development through training tools.
• Serve as a role model and provide motivational leadership.
• Conduct regular store meetings to keep team updated.

Customer Experience

• Train store team on customer service standards to create exceptional experiences.
• Use customer feedback to resolve concerns.
• Ensure store visuals meet brand standards and marketing initiatives are executed.

Qualifications

• Minimum 1 year of retail or sales experience.
• Creative, with good judgment and business acumen.
• Self-motivated, results-oriented, strategic thinker.
• Strong organizational and leadership skills.
• Excellent communication skills.
• Active listener and problem solver.
• Proven ability to develop high-performing teams.
• Proficient in technology, Microsoft Office, and video conferencing.
• Ability to operate a computer and POS system.

Physical Requirements

• Ability to stand, walk, bend, squat, twist, lift up to 50 lbs., climb ladders, and distinguish fabric patterns and colors.

Opportunities may include working across multiple store or site locations and brands. Reasonable accommodations will be provided for individuals with disabilities.