Store Lead

Tailored Brands, Inc.; Southaven (MS); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company in retail is seeking a Store Lead to support the Store Manager in achieving sales performance and operational excellence. The role involves inspiring the team, managing customer experiences, and ensuring a productive store environment. Ideal candidates will have retail experience, strong leadership skills, and a passion for customer service.

Qualifications

• Minimum of 1 year of retail or sales experience.
• Strong organizational and leadership skills.
• Excellent communication and problem-solving skills.

Responsibilities

• Inspiring store team to achieve their best performance.
• Executing strategies to maximize growth and potential.
• Training the team on customer service expectations.

Skills

Leadership

Communication

Problem Solving

Organizational Skills

Customer Service

Tools

Microsoft Office

POS System

Job description

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Reports To: Store Manager

As a Store Lead, you will partner with your Store Manager to support store team members in achieving sales performance expectations through active coaching, developing a team selling environment, and operational excellence when you are the manager on duty. This position is assigned store keys to open and close the store when scheduled, in the capacity of the manager on duty.

Responsibilities include:

1. Inspiring store team to achieve their best performance
2. Executing strategies to maximize growth and potential
3. Creating an engaged and inclusive store environment
4. Elevating the customer experience through operational excellence
5. Exceeding customer expectations in all interactions

Leadership

• Partnering with Store management to lead store staff in achieving sales, service, and operational goals when assigned as the manager on duty.
• Modeling company values and leading by example as an active coach.
• Communicating priorities and sales information effectively to maximize business.
• Assisting in recruiting store staff and contributing to an inclusive store environment.

Performance

• Supporting the management team in achieving store business plans, including sales, customer service, and operational goals.
• Using store reports to inform decision-making.
• Driving business outreach and communicating leads to the Store Manager.
• Identifying performance opportunities and partnering with management for development plans.

Operational Excellence

• Ensuring proper staffing to execute initiatives and operational tasks effectively.
• Assisting with training store staff on operational functions.
• Staying informed on corporate communications, directives, initiatives, policies, and procedures.
• Supporting the implementation of store programs to increase efficiencies.

Workplace

• Contributing to an engaged and inclusive store environment.
• Supporting a culture of learning and development.
• Serving as a role model and providing motivational leadership.
• Conducting regular store meetings to keep staff updated.

Customer Experience

• Training the team on customer service expectations to create an exceptional experience.
• Using customer feedback to improve service.
• Ensuring store visuals meet brand standards and marketing initiatives are executed.

Qualifications

• Minimum of 1 year of retail or sales experience.
• Good judgment, creativity, and business acumen.
• Self-motivated, results-oriented, strategic thinker.
• Strong organizational and leadership skills.
• Excellent communication skills.
• Active listening and problem-solving skills.
• Proven ability to train and develop high-performing teams.
• Proficient in technology systems, Microsoft Office, and video conferencing.
• Ability to operate a computer and POS system.

Physical Requirements

• Ability to stand, walk, bend, squat, lift up to 50 lbs., climb ladders, and distinguish fabric patterns and colors.

You may have the opportunity to work across multiple store locations and brands. Reasonable accommodations may be made for individuals with disabilities.