Store Lead

Mud Bay; Shoreline (WA); On-site; USD 60,000 - 80,000; Full time

Job summary

Mud Bay is seeking a dedicated Store Lead to ensure an excellent customer experience while managing a team. This position involves engaging with pet owners, contributing to sales, and maintaining store standards. Ideal candidates will possess leadership experience, a passion for pet health, and adaptability to a retail environment.

Benefits

Health benefits, including medical, dental and vision

Telehealth

Flexible Spending Account (FSA)

Employee Assistance Plan (EAP)

401(k)

Employee Stock Ownership Plan (ESOP)

Employee discount

Access to earned wages (UKG Wallet)

Paid Time Off (88 hours of PTO)

Four paid holidays

Qualifications

• 2+ years of leadership experience required.
• Must be 18 years or older.
• Competent with basic math and comfortable using computers.

Responsibilities

• Provides a positive experience for customers and engages in sales.
• Leads, trains, and maintains store cleanliness and organization.
• Opens and closes the store, ensuring team performance.

Skills

Leadership

Delegation

Coaching

Customer Service

Accountability

Adaptability

Education

High School Diploma or Equivalent

Job description

Mud Bay’s Store Leads are the backbone of Mud Bay. They are empowering, responsible, and committed to growing and helping others develop within Mud Bay.

Range of Pay: $22.99 to $26.44 per hour

Hours Per Week: 36 GFE

Job Description:

• Provides a happy, educational, and fun experience for all who visit our stores
• Thrives in a retail environment and will engage dog and cat owners in conversation, connect with them on a personal level, and help them find solutions to fulfill the needs of their animals, while ensuring that staff members are doing the same
• Contributes to sales growth by providing complete, holistic solutions that promote long-term health for dogs and cats
• Performs transactions at the point of sale, cash handling and other financial procedures accurately and efficiently
• Makes decisions based on good judgment and Mud Bay's mission and values
• Enjoys learning and wants to learn continuously about animal health and nutrition and leadership. Willing to help others learn in a team environment
• Contributes to a team that celebrates differences and works together in a fun environment by providing fair leadership in all aspects of store operations
• Leads, trains, and works with team to maintain the cleanliness, organization and attractiveness of store's sales and support areas
• Leads, trains, and works with team to maintain inventory by continuously and accurately receiving, rotating, restocking, and facing the store
• Leads, trains, and works with team to ensure accurate stocking levels and quantities on hand to provide a fully stocked and functional store
• Communicates with the manager and leadership team frequently to provide useful information ensuring the growth of staff’s abilities, performance and needs
• Considers and anticipates the needs of the store and the team while reflecting the values and character of Mud Bay
• Opens and closes the store – leading the team during the day
• Delegates, empowers, and ensures the experience is happening for customers and employees
• Is comfortable with retail scheduling, including a variety of shifts
• Is able to work at a minimum of four locations, between a home store and assisting at neighboring locations

Required Skills:

• 2+ years of proven leadership experience or equivalent
• Has a high school diploma, GED, or equivalent
• Delegation, coaching and mentoring others through tasks
• Ability to give and receive feedback
• Ability to identify top business and people needs and prioritize
• Must be 18 years or older
• Ability to lift to 45 pounds
• Experience leading a team required
• Competent with basic math, comfortable using computers, calculators and 10-keys
• Has a passion to continuously learn about dogs, cats and small animals
• Instinctively gracious: genuinely enjoys making others feel welcome
• Highly accountable: follows through on commitments
• Has integrity: says and does what she or he believes to be right
• Has good judgment: makes rational, ethical decisions aimed toward long-term goals and outcomes
• A self-starter, but happy to take direction and learn from others
• A team player: contributes to the happiness and effectiveness of co-workers
• Has the flexibility to adapt to a work schedule that reflects the needs of customers, coworkers and Mud Bay
• Interested in building a career with Mud Bay

Benefits:

• Health benefits, including medical, dental and vision
• Telehealth
• Flexible Spending Account (FSA)
• Employee Assistance Plan (EAP)
• 401(k)
• Employee Stock Ownership Plan (ESOP)
• Employee discount
• Access to earned waged (UKG Wallet)
• Paid Time Off (88 hours of PTO accrual based on 2080 hours worked)
• Four paid holidays
• Vetster Telehealth for Pets

Qualifications Education

Required

High School or Equivalent

Experience

Required 2 years

Leadership Experience

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.