Store Lead

Marketing; New York (NY); On-site; Full time

Job summary

Spectrum is searching for a Store Lead to enhance customer experiences and support their sales efforts in a dynamic retail environment. The ideal candidate will have a strong sales background, exceptional communication skills, and a passion for technology, leading the team towards excellence while ensuring customer satisfaction.

Qualifications

• 1-2 years in sales and customer service.
• Applicant must currently be in an active Stores role with a minimum of 6 months experience.
• Ability to read, write, speak, and understand English.
• Basic math skills.

Responsibilities

• Enhance customer experience by supporting and innovating customer interactions.
• Lead by example to mentor and guide Store Specialists.
• Analyze store performance and provide feedback for continuous improvement.

Skills

Sales Expertise

Customer Support

Communication

Math Skills

Tech Savvy

Education

High School diploma or equivalent

Job description

Do you like to take the lead in delivering exceptional service and helping customers discover the latest technology and products? At Spectrum, we are seeking a Store Lead to support and enhance the customer experience.

At Spectrum, we keep nearly 32 million customers connected across our 41-state footprint. As a Store Lead, you will be at the forefront of this mission, serving as a subject matter expert on our products and services. Your role is pivotal in enhancing the customer experience, from the moment they walk through the door to the moment they leave with a smile. You will lead by example, ensuring that every interaction is seamless and that our customers feel valued and supported.

What Our Store Leads Enjoy Most About the Role

• Enhance Customer Experience: Actively support and innovate ways to make every customer interaction memorable and positive.
• Sales Expertise: Master the art of identifying sales opportunities and applying Spectrum’s innovative selling strategies.
• Product Mastery: Become a go-to expert on all Spectrum products, services, and competitive offerings.
• Team Leadership: Mentor and guide Store Specialists, helping them meet and exceed their sales goals.
• Store Excellence: Ensure the store’s appearance and operations meet the highest standards, creating a welcoming environment for customers.
• Data-Driven Insights: Analyze store performance and provide valuable feedback to leadership, driving continuous improvement.
• Customer Support: Provide exceptional support and education, helping customers make informed decisions about Spectrum’s products and services.

Working Conditions

Work in a dynamic retail environment with a moderate noise level and represent Spectrum with pride by wearing our professional uniform.

What You’ll Bring to Spectrum

Required Qualifications

• Education: High School diploma or equivalent
• Experience: 1-2 years in sales and customer service; Applicant must currently be in an active Stores role with a minimum of 6 months experience
• Communication: Ability to read, write, speak, and understand English
• Math Skills: Basic math skills
• Flexibility: Work scheduled shift hours and over time as needed

Preferred Qualifications

• Tech Savvy: Familiarity with the latest technology and devices to better assist customers

Spectrum Connects You to More

• Supportive Teams: Learn from managers and work with team-oriented colleagues who want you to grow and succeed.
• Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company.
• Variety of Work: No two days, clients, or calls are ever the same which keeps each day new and exciting.

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Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

The base pay for this position generally is between $18.75 and $33.25. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.