Store Lead

Tailored Brands, Inc.; Moore (OK); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a dynamic retail environment as a Store Lead, where you'll inspire your team to achieve excellence in sales and customer service. This role offers the opportunity to lead by example, fostering an inclusive and engaged store atmosphere while driving operational success. With responsibilities ranging from coaching staff to executing business strategies, you'll play a crucial role in enhancing the customer experience and achieving store goals. If you're a self-motivated leader with a passion for retail, this position is perfect for you to make a significant impact in a thriving company.

Qualifications

• 1+ years of retail or sales experience required.
• Strong organizational and leadership skills are essential.
• Proficiency in technology and problem-solving abilities.

Responsibilities

• Inspire and lead store team to achieve performance goals.
• Support store operations and enhance customer experience.
• Train staff on customer service to exceed expectations.

Skills

Retail Experience

Leadership Skills

Communication Skills

Problem-Solving

Organizational Skills

Tools

Microsoft Office

POS Systems

Job description

Join to apply for the Store Lead role at Tailored Brands, Inc.

5 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Reports To Store Manager

As a Store Lead, you will partner with your Store Manager to support store team members in achieving sales performance expectations through active coaching, developing a team selling environment, and operational excellence when you are the manager on duty. This position is assigned store keys to open and close the store when scheduled, in the capacity of the manager on duty.

Key Responsibilities

1. Inspire store team to achieve their best performance
2. Execute strategies to maximize growth and potential
3. Create an engaged and inclusive store environment
4. Elevate the customer experience through operational excellence
5. Exceed customer expectations in all interactions

Leadership

• Partner with Store management to lead store staff in achieving sales, service, and operational goals when on duty.
• Model company values and lead by example as an active coach.
• Communicate priorities and sales information effectively to maximize business.
• Assist in recruiting and fostering an inclusive store environment.

Performance & Operational Excellence

• Support the achievement of store business plans including sales, customer service, and operations.
• Utilize store reports to inform decision-making.
• Drive business outreach and communicate leads to Store Manager.
• Identify performance opportunities and contribute to development plans.
• Ensure proper staffing and assist with training on operational functions.
• Stay informed on company policies, directives, and initiatives.
• Implement store programs to increase efficiency in sales, service, and branding.

Workplace & Customer Experience

• Contribute to an engaged and inclusive environment where contributions are valued.
• Support a culture of learning and development.
• Serve as a role model and provide motivational leadership.
• Conduct regular store meetings to keep team updated on directives.
• Train staff on customer service to create an exceptional experience and exceed expectations.
• Use customer feedback to resolve concerns and improve service.
• Ensure store visuals and marketing initiatives meet brand standards.

Qualifications

• At least 1 year of retail or sales experience.
• Creative, good judgment, and business-savvy.
• Self-motivated, results-oriented, strategic thinker.
• Strong organizational and leadership skills.
• Excellent communication skills.
• Active listening and problem-solving abilities.
• Proven experience in training and developing high-performing teams.
• Proficient in technology, Microsoft Office, and POS systems.

Physical Requirements

• Ability to stand, walk, bend, squat, lift up to 50 lbs., climb ladders, and distinguish fabric patterns and colors.

Additional notes: Opportunity to work across multiple store locations and brands. Reasonable accommodations available for disabilities.