Store Lead

Tailored Brands, Inc.; Harvey (LA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company in retail is seeking a Store Lead to enhance sales performance and operational excellence. The role involves coaching team members, managing store operations, and ensuring exceptional customer experiences. The ideal candidate will possess strong leadership skills and a minimum of one year of retail experience.

Qualifications

• Minimum 1 year of retail or sales experience.
• Strong organizational and leadership skills.
• Proven ability to train and develop high-performing teams.

Responsibilities

• Inspire store team to achieve their best performance.
• Support management in achieving store business plans.
• Train staff on customer service expectations.

Skills

Leadership

Communication

Problem Solving

Active Listening

Tools

Microsoft Office

POS System

Job description

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Reports To: Store Manager

As a Store Lead, you will partner with your Store Manager to support store team members in achieving sales performance expectations through active coaching, developing a team selling environment, and operational excellence when you are the manager on duty. This position is assigned store keys to open and close the store when scheduled, in the capacity of the manager on duty.

Key Responsibilities:

1. Inspire store team to achieve their best performance
2. Execute strategies to maximize growth and potential
3. Create an engaged and inclusive store environment
4. Elevate the customer experience through operational excellence
5. Exceed customer expectations in all interactions

Leadership:

• Partner with Store management to lead store staff in achieving sales, service, and operational goals when assigned as the manager on duty.
• Model company values and lead by example as an active coach.
• Communicate priorities and sales information effectively to maximize business.
• Assist in recruiting store staff and contribute to an inclusive store environment.

Performance:

• Support the management team in achieving store business plans, including sales, customer service, and operational goals.
• Use store reports to inform decision-making and drive business.
• Participate in business outreach and communicate leads to the Store Manager.
• Identify performance opportunities and collaborate on development plans.

Operational Excellence:

• Ensure proper staffing to effectively execute initiatives and operational tasks.
• Assist in training staff on internal operational functions.
• Stay informed on company policies, directives, and initiatives.
• Support the implementation of store programs to increase efficiency.

Workplace:

• Contribute to an engaged and inclusive environment where contributions are valued.
• Support a culture of learning and development.
• Serve as a role model and provide motivational leadership.
• Conduct regular store meetings to keep staff updated.

Customer Experience:

• Train staff on customer service expectations to create an exceptional experience.
• Use customer feedback to resolve concerns.
• Ensure store visuals meet brand standards and marketing initiatives are executed.

Qualifications:

• Minimum 1 year of retail or sales experience.
• Creative, good judgment, and business acumen.
• Self-motivated, results-oriented, strategic thinker.
• Strong organizational and leadership skills.
• Excellent communication skills.
• Active listening and problem-solving skills.
• Proven ability to train and develop high-performing teams.
• Proficient in technology systems, Microsoft Office, and video conferencing.
• Ability to operate a computer and POS system.

Physical Requirements:

• Ability to stand, walk, bend, squat, lift up to 50 lbs., climb ladders, and distinguish fabric patterns and colors.

Additional notes: Opportunity to work across multiple store locations and brands. Reasonable accommodations available for individuals with disabilities.