Store Lead

Tailored Brands, Inc.; Gurnee (IL); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company is seeking a Store Lead to support the Store Manager in achieving sales goals and operational excellence. The role involves coaching team members, enhancing customer experience, and fostering an inclusive environment. Ideal candidates will possess strong leadership and communication skills, with a minimum of one year of retail experience.

Qualifications

• Minimum 1 year of retail or sales experience.
• Strong organizational and leadership skills.

Responsibilities

• Inspire store team to achieve their best performance.
• Train staff to meet customer service expectations.

Skills

Leadership

Communication

Problem Solving

Tools

Microsoft Office

POS systems

Job description

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Reports To: Store Manager

As a Store Lead, you will partner with your Store Manager to support store team members in achieving sales performance expectations through active coaching, developing a team selling environment, and operational excellence when you are the manager on duty. This position is assigned store keys to open and close the store when scheduled, in the capacity of the manager on duty.

Key Responsibilities

1. Inspire store team to achieve their best performance
2. Execute strategies to maximize growth and potential
3. Create an engaged and inclusive store environment
4. Elevate the customer experience through operational excellence
5. Exceed customer expectations in all interactions

Leadership

• Partner with Store management to lead store staff in achieving sales, service, and operational goals when acting as the manager on duty
• Model company values and lead by example as an active coach
• Communicate priorities and sales information effectively to maximize business
• Assist in recruiting and fostering an inclusive store environment

Performance

• Support the management team in achieving store business plans
• Use store reports to inform decision-making
• Drive business outreach and communicate leads to the Store Manager
• Identify performance opportunities and collaborate on development plans

Operational Excellence

• Ensure proper staffing and assist with training on operational functions
• Stay informed on company policies and initiatives
• Support store programs to increase efficiency in sales, service, and branding

Workplace Environment

• Contribute to an engaged and inclusive environment where contributions are valued
• Support learning and development initiatives
• Serve as a role model and provide motivational leadership
• Conduct regular store meetings to update staff on company directives

Customer Experience

• Train staff to meet customer service expectations and create an exceptional experience
• Use customer feedback to resolve concerns
• Ensure store visual standards and marketing initiatives are executed

Qualifications

• Minimum 1 year of retail or sales experience
• Creative, good judgment, and business acumen
• Self-motivated, results-oriented, strategic thinker
• Strong organizational and leadership skills
• Excellent communication skills
• Active listening and problem-solving skills
• Proven ability to train and develop high-performing teams
• Proficient in technology, Microsoft Office, and POS systems

Physical Requirements

• Stand and walk for most of the shift, frequently bend, squat, and twist
• Lift up to 50 lbs.
• Climb ladders and distinguish fabric patterns and colors

Note: Opportunity to work across multiple store locations and brands; accommodations available for individuals with disabilities.