Store Operations Leader | Growth, Training & Bonus

MERS / Goodwill

Shawnee (KS)

On-site

USD 24,796 - 38,572

Full time

14 days+

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Benefits offered by this job

Monthly bonus

Medical benefits

Dental & Vision

Retirement plans

PTO

Employee discount

Paid holidays

Flexible schedules

Career growth

Job summary

MERS/Missouri Goodwill Industries is seeking an energetic Assistant General Manager to join our Shawnee Store - Mission team. The role supports store operations, staff supervision, budgets, and customer service to drive donation and shopper engagement.

Ideal candidates have a HS diploma, 1 year of management experience, and a valid MO/IL license. Benefits include monthly bonus, health and retirement plans, PTO, and flexible scheduling to advance our mission of changing lives through the power of

Qualifications

High School Diploma/GED required; some college preferred.
One year of management experience + Previous Goodwill Retail/Warehouse Experience preferred.
Valid MO or IL state driver’s license and insurance.
Excellent interpersonal and communication skills, including customer service, conflict resolution, and teamwork.
Leadership skills include quality decision-making, goal-setting, and problem-solving, with the ability to motivate and lead employees and hold them accountable.
Comfortable with workplace technology like registers, scheduling, and inventory management software.

Responsibilities

Assists Store Manager in overseeing store operations, resources, and budgets to ensure all goals and benchmarks are met or exceeded.
Model core values to uphold a culture with an understanding and commitment to safety, ethics, and quality within the store.
Supervise, direct, and train assigned staff and ensure they perform their essential/primary functions.
Provide superior internal and external customer service to ensure repeat donors, shoppers, and staff retention and de‑escalate customer dissatisfaction quickly and effectively.
Coach and counsel employees about the performance of their job duties, including discipline up to and including termination.
Exercise independent judgment in assigning daily job duties to achieve daily operational tasks.
Helps to identify and recommend employees with proven performance for advancement.
Safeguards company property and personal information from harm, damage, or theft. Reports any theft, misappropriation, unethical/inappropriate behavior, or unauthorized possession of company property to a member of management, Human Resources, or Loss Prevention.
Must read, follow, model, and enforce all agency policies, procedures, and values.
Utilizes efficient staffing methods to ensure the store is staffed appropriately. Arranges for replacement of absent employees when necessary. Audits, edits, and approves payroll.
Eliminates wasteful practices through process improvement.
Maintains a professional appearance, adhering to MERS Goodwill’s dress code.
Other duties as assigned.