Store Fulfillment Associate - Unloading & Replenishment

Kohl's; DeKalb (IL); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Work life balance (PTO, Vacation Buy)

Health & Wellness benefits

Savings & Retirement (401k)

Insurance programs

Life events

Job summary

Kohl's in DeKalb, IL is hiring for a Store Associate role focused on delivering outstanding customer service and ensuring smooth store operations. You will process freight, restock shelves, and support omni-channel fulfillment while engaging customers.

The role emphasizes teamwork, adherence to safety and company policies, with flexible availability including days, nights, weekends and holidays. No prior retail experience required; training provided.

Qualifications

• Excellent customer service skills and ability to multi-task with strong attention to detail.
• Verbal/written communication and interpersonal skills.
• No retail experience required; must be 16 years of age or older.

Responsibilities

• Receive and process product, including unloading truck shipments and execute stockroom operations and omni channel fulfillment
• Replenish the sales floor as necessary based on sell through and seasonal changes
• Engage customers by greeting them and offering assistance with products and services
• Execute all product protection standards
• Participate in the training process for new hires on Kohl’s brand standards, product knowledge, inventory procedures, productivity standards, tools and resources and as directed by store leadership
• Acting with integrity, honesty and fostering teamwork in an engaged and inclusive culture
• Exercising good judgment and discernment when making decisions; taking appropriate partners as needed
• Demonstrating a customer service mindset, anticipating customer needs and satisfactorily resolving issues
• Supporting point of sale and customer service departments to deliver speed of service transactions while creating a compelling customer experience
• Meeting or exceeding individual goals (e.g., productivity, credit, loyalty)
• Accomplishing multiple tasks within established timeframes
• Following company policies, procedures, standards and guidelines
• Maintaining adherence to company safety policies for the safety of all associates and customers
• Receiving, understanding and proactively responding to direction from supervisors/managers and other company personnel
• Other responsibilities as assigned

Skills

Customer service

Multi-tasking

Communication

Job description

Kohl's in DeKalb, IL is hiring for a Store Associate role focused on delivering outstanding customer service and ensuring smooth store operations. You will process freight, restock shelves, and support omni-channel fulfillment while engaging customers.

The role emphasizes teamwork, adherence to safety and company policies, with flexible availability including days, nights, weekends and holidays. No prior retail experience required; training provided.