Store Fulfillment Associate - Full Time - Outlet Store

Belk, Inc.; Gastonia (NC); Sur place; USD 17 000 - 28 000; Plein temps

Résumé du poste

Belk, Inc. is seeking a customer-focused associate to support in-store operations and omni-channel fulfillment. You will pick, pack, and ship orders, maintain presentation standards, and assist customers with a friendly, knowledge-driven approach.

The role emphasizes ownership of daily priorities, collaboration with teammates, and flexible scheduling to meet business needs, including nights and weekends. Training on processes and policies will enhance performance.

Qualifications

• Customer service focus with drive to meet store objectives.
• Willingness to learn and take ownership of tasks.
• Ability to work with minimal supervision in a deadline-driven environment.
• Excellent communication skills and adaptability with technology.

Responsabilités

• Demonstrate ownership in achieving goals, store objectives, and daily priorities.
• Pick, pack, and ship customer orders following omni processes to boost productivity.
• Prioritize workload based on delivery options and packing standards to ensure customer satisfaction.
• Support merchandise presentation, inventory accuracy, and store recovery efforts.
• Assist customers, welcome them warmly, and help during peak traffic and coverage periods.

Connaissances

Customer service

Ownership

Communication

Tech literacy

Outils

Windows OS

Description du poste

What You Will Do

• Demonstrate ownership and initiative in achieving personal goals, store objectives, and daily priorities.
• Pick, pack, and ship customer orders accurately and efficiently, following omni processes and procedures to enhance productivity.
• Prioritize workload based on requested customer delivery options and follow packing standards, ensuring positive customer experience.
• Strategically pick merchandise within the store for STH and BOPIS orders to minimize steps.
• Organize equipment and replenish supplies in fulfillment and pickup areas to promote efficiency.
• Maintain merchandise presentation standards and support store recovery efforts.
• Leverage training tools, use resources, and embrace feedback to build knowledge of omni processes and procedures and strengthen performance. Stay informed of products, promotions, policies, and store events to enhance execution.
• Contribute to a positive store culture by building connections with teammates, sharing knowledge, and celebrating individual and team achievements.
• Enhance in-store customer experience by warmly acknowledging and assisting customers, supporting the store during peak traffic and coverage periods, and completing other tasks as assigned.
• Follow asset protection procedures, safety guidelines and security protocols, supporting store shortage control, inventory accuracy, and minimizing risk.

Skills And Abilities

• Dedication to customer service and a drive to achieve store objectives.
• Skills and experience to perform in the role and a commitment to continuously learn.
• Ability to take ownership of assigned tasks and contribute to store success.
• Self-directed and able to work with minimal supervision in a deadline-driven environment.
• Ability to use data and guidance to support timely and effective decisions.
• Communicate with excellence.
• Comfortable with technology, including smart phones, tablet computers and Windows-based operating systems.
• Available to work a flexible schedule based on business needs, including nights, weekends, and holidays.
• Must regularly move around all store areas and be accessible to customers.
• Must bend, reach, stretch for product as well as lift, carry, and move at least 50 lbs.

The job posting highlights the most relevant / essential responsibilities and requirements of the role. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.