Store Fulfillment Associate - Full Time

Belk; Town of Laurens (NY); On-site; USD 19,000 - 25,000; Full time

Job summary

Belk is seeking a Store Fulfillment Associate to drive sales and deliver a positive customer experience by processing store fulfillment orders with accuracy and speed. This hourly role focuses on picking, packing, and preparing daily orders for pickup or delivery, maintaining inventory accuracy, and keeping fulfillment areas clean and organized.

You will work with omni processes, assist customers during peak times, and contribute to a positive store culture by supporting teammates and providing

Qualifications

• Customer service experience in retail preferred.
• Ability to follow omni-channel processes and packing standards.
• Comfort with technology and handheld devices.

Responsibilities

• Process store fulfillment orders quickly and accurately.
• Pick, pack, and ship orders following packing standards.
• Prioritize workload based on delivery options and store needs.
• Maintain inventory accuracy and replenish supplies.
• Keep fulfillment areas clean and organized.
• Assist customers during peak times and maintain positive experience.
• Follow safety guidelines and asset protection procedures.

Skills

Customer service

Attention to detail

Lift 50 lbs

Flexible schedule

Windows devices

Team collaboration

Job description

The Store Fulfillment Associate drives sales and delivers a positive customer experience by processing store fulfillment orders with accuracy and speed. This role focuses on picking, packing, and preparing daily orders for pickup or delivery, maintaining inventory accuracy, and keeping fulfillment areas clean and organized. This is an hourly position.

What You Will Do

• Demonstrate ownership and initiative in achieving personal goals, store objectives, and daily priorities.
• Pick, pack, and ship customer orders accurately and efficiently, following omni processes and procedures to enhance productivity.
• Prioritize workload based on requested customer delivery options and follow packing standards, ensuring positive customer experience.
• Strategically pick merchandise within the store for STH and BOPIS orders to minimize steps.
• Organize equipment and replenish supplies in fulfillment and pickup areas to promote efficiency.
• Maintain merchandise presentation standards and support store recovery efforts.
• Leverage training tools, use resources, and embrace feedback to build knowledge of omni processes and procedures and strengthen performance. Stay informed of products, promotions, policies, and store events to enhance execution.
• Contribute to a positive store culture by building connections with teammates, sharing knowledge, and celebrating individual and team achievements.
• Enhance in-store customer experience by warmly acknowledging and assisting customers, supporting the store during peak traffic and coverage periods, and completing other tasks as assigned.
• Follow asset protection procedures, safety guidelines and security protocols, supporting store shortage control, inventory accuracy, and minimizing risk.

Skills And Abilities

• Dedication to customer service and a drive to achieve store objectives.
• Skills and experience to perform in the role and a commitment to continuously learn.
• Ability to take ownership of assigned tasks and contribute to store success.
• Self-directed and able to work with minimal supervision in a deadline-driven environment.
• Ability to use data and guidance to support timely and effective decisions.
• Communicate with excellence.
• Comfortable with technology, including smart phones, tablet computers and Windows-based operating systems.
• Available to work a flexible schedule based on business needs, including nights, weekends, and holidays.
• Must regularly move around all store areas and be accessible to customers.
• Must bend, reach, stretch for product as well as lift, carry, and move at least 50 lbs.

The job posting highlights the most relevant / essential responsibilities and requirements of the role. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.